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Baggage Claims Representative - 34511

Location: DORVAL, QC, Canada
Posting Start Date: Nov 16, 2023
Posting End Date: Ongoing


Job Description


Location: Montreal, QC, Canada (Onsite) 
Starting Salary: $26.82/hour  
Branch: Contact Centers 
Category: Unionized (IAMAW) 

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  

Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns. 

We offer a competitive starting salary of $26.82with a comprehensive benefits package: 

  • Medical and dental insurance;
  • Pension plan. 

Key responsibilities

  • Evaluate Claims for mishandled baggage and complete the necessary research in order to appropriately respond to customers by phone and email.
  • Communicate with compassion and care to customer claims even under difficult circumstances
  • Go above and beyond searching for ways to retain customers
  • Provide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada’s customer service delivery
  • Perform other associated duties as required. 


  • Superior verbal and written skills in English and French both written and orally 
  • Strong customer service background. 
  • Strong computer skills (Word, Excel, Databases, Powerpoint, Access) 
  • Strong interpersonal and teamwork skills. 
  • Strong organizational and decision-making skills. 
  • Good problem-solving and conflict-resolution skills. 
  • Strong time-management skills and an ability to work autonomously. 
  • An ability to adapt, to not only new procedures and policies, but new technology.

Conditions of Employment

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements 

Priority will be given to candidates that are bilingual in English and French (English and French written and spoken, condition to skill assessment for proficiency).  Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.  

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. 

Air Canada thanks all applicants for their interest however only those selected for an interview will be contacted.