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Product Manager - Customer Identity and Access Management (CIAM) - 34224

Location: TORONTO CENTRAL, ON, Canada
Posting Start Date: May 15, 2024
Posting End Date: May 29, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world.  As we continue to grow the company into a global champion, digital plays a leading role in all aspects of our customer’s journey.  As a part of that growth, we are investing in what we build, how we make it, and the culture we build around it.

Air Canada seeks a highly motivated, detail orientated Product Manager to join the Digital team and lead the development of our Customer Identity and Access Management (CIAM) products. 

The ideal candidate is responsible for the strategy and execution of new experiences and features across Air Canada’s digital touchpoints, specifically with single sign on, multi-factor authentication, and profile data management. This individual must be customer-centric and have a passion for the travel industry and an in-depth knowledge of creating innovative and high-performance digital experiences. They also must be comfortable working in a high-paced, high-energy, collaborative environment focusing on a continuous product delivery model. 


·       Strategically create and manage the roadmap and backlog for Air Canada and Aeroplan’s CIAM solution, while aligning with the broader digital strategy.

·       Develop, communicate, and champion CIAM objectives, cultivating a collaborative environment with colleagues, partners, and stakeholders.

·       Craft, refine, and uphold comprehensive CIAM product artefacts, including IAM processes, customer experiences, and standards.

·       Establish and oversee Product Increment (PI) objectives, along with defining release and program increments.

·       Work with Sr. Product Managers/Directors to create and manage the program and release roadmaps that align with digital program goals and Key Performance Indicators (KPIs).

·       Collaborate with a counterpart Product Manager focusing on the 'Identity' aspect of CIAM to ensure cohesive strategy and execution for the ‘Access Management’ aspect of CIAM.

·       Work with our technology partners, cyber security, and compliance teams to ensure safe, secure and reliable product offerings.

·       Collaborate with Solution Managers, Release Train Engineers, and System Architects to ensure capabilities, technical requirements and release planning meets long term goals.

·       Coordinate with third-party vendors and system integrators, effectively managing these partnerships to maximize value and output.

Prepare presentations and actively participate in meetings with leaders across the company to communicate roadmap, new features or experiences, updated processes and data.


·       Bachelor’s degree in Commerce, Business Administration, Computer Science, or relevant experience commensurate to the role.

·       Minimum of 5 years in business analysis, product ownership, or product management, with an emphasis on digital products.

·       At least 3 years of experience in IAM product or support/management, underpinned by a robust understanding of CIAM or IAM principles.

·       Demonstratable experience in vendor management, including working with external partners and system integrators.

·       Understanding of digital design guidelines across multiple touchpoints.

·       Demonstratable experience in delivering complex digital experiences and solutions.

·       Experience leading a team of product owners or business analysts, product designers and developers. Ability to energize people in a fast-paced and dynamic environment.

·       Ability to provide clear direction and effective communication both in technical and business terms.

·       Strong management, organizational and planning skills.

·       Proficiency in Agile methodologies (SCRUM, SAFe, etc.) and familiarity with SDLC tools like JIRA, Confluence.

·       Experience with participating in product discovery sessions.

·       Prior experience with quality assurance is a plus but not required.

·       Airline or Travel Industry experience is a plus but not required.

·       Coding or design experience is a plus but not required.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.