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Crew Productivity Manager - 34248

Location: VANCOUVER, BC, Canada
Posting Start Date: Oct 23, 2023
Posting End Date: Oct 30, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Crew Productivity Manager is accountable to lead attendance programs and processes, ensuring consistent application up to and including individual case handling and outcomes in order to reduce absenteeism, identify misuse of programs, reduce overall costs and achieve targets.

Key Functions & Accountabilities:

  • Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of attendance. 
  • Lead the development and enhancement of all attendance programs and processes. 
  • Promote healthy and productive workforce initiatives. 
  • Lead, motivate and coach Cabin Crew; provide constructive feedback, action plans, yearly goals and objectives. 
  • Anticipate, identify and resolve attendance problems with a results-oriented approach to increasing overall reliability of employees.  
  • Identify employees who are abusing attendance programs and provide coaching and counseling in an effort to reduce absenteeism levels and overall costs.  
  • Proactively manage WCB and GDIP employee files focusing on individual’s safe and early return to work. 
  • Regularly review cases and files – contest and negotiate decisions as appropriate. 
  • Extract and analyze daily absenteeism reports in order to identify pattern absenteeism, travel while on book off status, no sick time remaining, and follow up with corrective action as required. 
  • Analyze and challenge existing processes in an effort to make continuous improvements. 
  • Uphold positive relationships with Operational Management and Workforce Management engaging in two-way feedback, co-sharing of initiatives, concerns and Company directives.  
  • Continuously communicate and strengthen relationships with outside departments (i.e. OHS, Wellness, Claims etc). 
  • Ensure consistent application of all policies and processes (i.e. medical note substantiation handling etc).  
  • Ensure provisions of the Official Languages Act are applied to the daily work environment as required.
  • Manage the IMMS program for Cabin Crew employees. 
  • Maintain appropriate and thorough documentation of all files.


  • Possess at least a high school diploma. Bachelor's Degree preferred.
  • Strong employee focus; treating all employees with professionalism and care. 
  • Genuine desire to contribute to the betterment of Air Canada. 
  • Excellent problem solving skills; ability to apply creative solutions that have a positive impact on results. 
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility. 
  • Ability to respond quickly to situations and seize opportunities.  
  • Able to influence, convince and create mutually acceptable solutions in the context of conflicts. 
  • Sound  knowledge of team building/ leading a team.  
  • Possess an energetic and tenacious achievement orientation. 
  • Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment. 
  • Airline experience, with specific knowledge of In-Flight Service. 
  • Practical experience in attendance management, programs and cost savings. 
  • A good working knowledge of Corporate Absenteeism Management Programs. 
  • Experience in managing a unionized workforce and ideally has knowledge of current IFS Collective Agreement. 
  • Requires moderate expertise of In-Flight Service procedures, programs, technology, principles, theories, and/or ideas. 
  • Requires knowledge of Peoplesoft, Netline. 
  • Superior written and verbal communication skills. 
  • Bilingual (French and English) preferred. 

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.