Job Description
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world. As we continue to grow the company into a global champion, digital is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated and detail-orientated Product Owner to join the Customer Digital team, supporting Air Canada’s payment technology portfolio. This position will ensure Air Canada’s customers are offered secure, seamless, and innovative payment experiences across multiple Digital channels.
The ideal candidate will work closely with cross-functional teams, including Engineering, Product Design, and Marketing, to deliver and maintain industry leading payment solutions. Applicants must be customer centric with a passion for travel, loyalty programs, and technology, all while being comfortable operating in a fast-paced and iterative product delivery model.
Responsibilities:
- Build the day-to-day backlog of user stories supporting the enablement and maintenance of payment related features
- Define and document detailed product requirements, user stories, and acceptance criteria, ensuring a comprehensive understanding for delivery teams
- Support payment operations as a primary point of contact on any payment related topics raised by internal or external stakeholders
- Participate in all POD-level Agile ceremonies
- Coordinate with other Product team members to ensure dependencies are accounted for and enablers are properly prioritized
- Communicate across various workstreams and manage business stakeholders outside of the Agile delivery team
- Establish mechanisms for collecting and incorporating feedback from customers and internal stakeholders to drive continuous improvement of payment solutions and Digital/eCommerce experiences
Qualifications
- 3+ years of implementation and maintenance experience with payment technology in a Product Management or Business Analyst capacity
- In-depth knowledge of payment processing, including various payment methods (credit cards, digital wallets, local forms of payment, etc.), payment gateways, payment service providers, and industry standards
- Strong comprehension of system architecture and integration patterns
- Familiarity with relevant payment regulations and compliance standards (PCI DSS, GDPR, PSD2 etc.)
- Demonstrated ability to identify challenges, propose solutions, and make informed decisions in a fast-paced environment
- Thorough understanding of web/mobile technology and industry trends to make informed decisions and prompt troubleshooting ability
- Excellent communication skills, both written and oral, to effectively communicate problems and solutions to business stakeholders and delivery teams
- Exceptional problem solving skills
- Airline or travel industry experience a plus, but not required
- Passenger Service System or Computer Reservation System experience a strong asset, but not required
Conditions of Employment:
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Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
