Location: Montreal, QC, Canada (On-site)
Starting Salary: $19.36/hour
Branch: Contact Centers
Category: Unionized (UNIFOR)
Job type: Full-Time
Looking for a challenging and rewarding career opportunity? Join our Customer Relations team!
At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression.
As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.
The current salary is $19.36/hr as per the collective agreement.
Key Functions & Accountabilities:
Linguistic Requirements :
Candidates must speak English and French fluently and must have excellent writing skills in both English and French. Moreover, strong consideration will also be given to candidates fluent in Spanish. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience
Diversity and Inclusion :
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.