Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The primary focus and responsibilities of the Air Canada Concierge Agent is to provide
personalized service, recognition and attention to detail to Aeroplan Super Elite 100K, other top
tier members and Signature class customers in the airport environment. (Arrivals, check-in,
departures, transfers, and lounges). The concierge agent must pay particular attention to our AC VIP customers’ needs and provide
excellent service at all times, in line with the customer service guidelines and the corporate
safety rules. He / She must be able to solve all kinds of problems and know who and how to
ask for assistance. By developing professional, positive relationships with our most frequent
customers, the concierge will help develop brand loyalty.
In particular, the concierge agent is required to:
Qualifications
Job Prerequisite:
Shift work is required (including on weekends and public holidays) as can be overtime in case of irregular operations
Schedule changes can happen depending on service needs (e.g. irregular operations, reduced
headcount, etc.) Night work can be required depending on the flight schedules decided by the company
Permanent Part-Time position (20.0 hrs/week) based at Munich Airport
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted