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Cargo Operations Agent - 33416

Location: LONDON, MIDDLESEX, United Kingdom
Posting Start Date: Oct 2, 2023
Posting End Date: Oct 16, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This role is responsible for processing all Operational input processes and procedures for Import & Export Cargo, including liaising with Air Canada Cargo Customer Service Unit, Headquarter Departments, Warehouse personnel and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo.

Duties & Responsibilities:

  • Accept, assign and process all aspects of Cargo, for Inbound and Outbound flights
  • Process Hazardous, Valuable, Live, Perishable shipments for Inbound & Outbound flights
  • Process all relevant paperwork for Inbound and Outbound flights, including CVEDs for perishable shipments 
  • Receive and answer queries from Customers, Warehouse personnel, Toronto Load Department, HMRC, etc. as required  
  • Process Rack & Bond checks and process Bad Order Reports
  • Process Customs failures, check weight shipments, missing Cargo, as required
  • Ensure status processing of Inbound & Outbound Cargo comply with agreed Customer Service levels 
  • Liaise with Transport Companies to book and transport UK / EU destined Cargo
  • Liaise with Customer Service Unit for direction with priority allotments / bookings
  • Assist Cargo Reception Agent as required
  • Maintain British Aiport Authority Airside ID pass as required 
  • Ensure compliance with ACU online training


  • Previous Cargo experience an advantage
  • Good computer skills with a high level of accuracy
  • Good verbal and written skills
  • Must have an ability to use tact, good judgement and initiative
  • Must be a team player and represent Air Canada in a professional manner
  • Ability to work under pressure, plan workload and work to deadlines with minimal supervision
  • Wear Company uniform as prescribed and conform to Company grooming standard
  • Required to wear PPE in designated high-risk areas
  • Shift work with emphasis on flexibility to fit operational requirements
  • Must have the ability to work in the UK without restriction

Additional Assets:

  • Experience of WebLynx, Smartload, ABS, ETS would be an advantage
  • DfT Security trained 

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.