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Senior Instructional Designer - 33384

Location: TORONTO, ON, Canada
Posting Start Date: Sep 27, 2023
Posting End Date: Oct 4, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

You have a strong passion for supporting people in their development and providing employees with outstanding learning programs and opportunities to enhance their skills. You enjoy travel, collaborating with others, and being a lifelong learner. You have a successful track record of creating instructional strategies combining theory and creativity to meet business needs in dynamic and adaptable environments. Your focus on the customer and the learner is evident in your designs and approach. You enjoy interacting with people and relish the opportunity to create learning solutions that help them progress, grow and achieve. You are eager to be a brand ambassador for Air Canada and help us Rise Higher by designing a wide array of effective and enjoyable learning programs.

The Senior Instructional Designer, CCST, is responsible for leading the design and development of learning programs that support business objectives and are aligned with Air Canada’s strategic ambition to become a global top-ten airline in everything we do. Reporting to the Senior Manager, Training Design and Transformation, this role within the People and Culture Branch will provide instructional expertise and guidance on assigned projects ensuring the development of engaging and innovative learning solutions.


  • Consult with business units to achieve organizational learning objectives
  • Apply instructional design models, learning theories and creativity to design effective learning programs
  • Conduct Train-the-Trainer workshops to qualify instructors to deliver training
  • Ensure quality by adhering to sound adult learning principles
  • Select and incorporate technologies that support learning resources and assessments
  • Guide subject matter experts in the design and development of learning programs
  • Choose appropriate learning strategies and media that support learning outcomes
  • Consult, guide, and project management deliverables throughout the learning design phases while engaging with both internal and external stakeholders as required
  • Maintain broad industry knowledge and understanding of marketplace trends to develop best-in-class learning solutions
  • Travel within Canada or the USA to support training design activities 
  • Support cross-functional training team initiatives


  • Masters in Education, Curriculum Design or Educational Technology preferred
  • 5+ years of experience in a senior instructional design role 
  • 2+ years in learning consulting roles 
  • 3+ years in a customer-oriented role in the airline, hospitality or service industries
  • Strong interpersonal communication skills
  • Demonstrated ability to leverage both creativity and instructional design theory to create innovative and effective learning programs
  • High adaptability and the ability to work with ambiguity 
  • Previous experience in a corporate setting is an asset
  • Previous facilitation experience is an asset
  • Certificate in project management or change management is a definite asset
  • Willingness and ability to travel on short notice for various periods (up to 20% of the time)
  • Sound knowledge of instructional systems design and instructional design models 
  • Excellent oral and written communication skills in English (French is an asset)
  • Excellent knowledge of technology required to enable effective online, leader-led, social, virtual, and mobile learning experiences
  • Ability to work under pressure, assess priorities and manage strict deadlines
  • Capable of offering creative designs for blended learning environments incorporating both synchronous and asynchronous options

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.