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Analyst, Infrastructure and Cloud - 33309

Location: DORVAL, QC, Canada
Posting Start Date: Jun 6, 2023
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking an experienced and dynamic individual to play an important role in regard to projects and initiatives that involve IT Cloud Infrastructure.  This position requires strong general infrastructure knowledge to enable our project and activity initiators to make wise decisions for the business.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company, such as the replacement of the company’s core Passenger Service System, a new Loyalty Program and a new Operations Platform. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state of the art technologies, to build and lead a strong technical team of staff and supporting partners, and to contribute to the creation of the Air Canada of tomorrow.
Air Canada emphasis on employee engagement, customer satisfaction and effective IT services for safe, reliable and secure operations are driving the need for wholescale improvements to infrastructure delivery, resilience and a major leap forward in design.  The data centers and infrastructure support must adapt as the company eases toward a heavier cloud footprint, higher performance, automation, and greater resilience for critical services.  
This position reports to the Manager, Infrastructure and Cloud and the successful applicant will interact with other leaders within IT, project teams, IT business partners, external service partners and with the members of the Network and Core infrastructure team.  
  • Administers and documents design of Infrastructure cloud resources to meet business requirements for reliability and business recovery 
  • Integrates new solutions with existing cloud resources or on-premise infrastructure, and evaluates impact to efficiently service changing business needs 
  • Designs, develops, deploys, and maintains cloud-based solutions to meet business service requirements 
  • Provides best practices, standards, training, and general support for the cloud environment 
  • Administers, executes, and documents security controls for cloud resource, including system access and compliance needs, to ensure integrity and confidentiality of data and systems
  • Actively involved in the Cloud Management and Governance process  
  • Support the migration to Cloud based IT solutions by applying expertise and knowledge to Cloud specialist and solution architects that deliver an optimal client experience while minimizing risks and maximizing benefits
  • Participation in troubleshooting cloud infrastructure issues and provide leadership/responsibility for Major incidents related to cloud services
  • Consult and collaborate with vendors/partners/extended stakeholders in developing or deploying cloud infrastructure solutions


  • A relevant University degree/technical certification (and/or relevant experience) 
  • 5+ years experience in IT, with a focus on IT Infrastructure and Operations.
  • 3+ years of Cloud Operations related experience; significant expertise on the Azure ecosystem of services and products. AWS experience is a plus.
  • 2+ years of experience of platform architecture and support experience.
  • Strong understanding of networks, firewall systems, and routing protocols.
  • Solid understanding of basic Internet and data exchange technologies (browser-based applications, HTTP, FTP, XML, Web Services).
  • Advanced knowledge of scripting and PowerShell.
  • Advanced Knowledge of Microsoft Active Directory, group policy.
  • Expertise in cloud security best practices and use of firewalls, load balancing, encryption, AD, Federated AD, SAML.
  • Experience in automation tools (Ansible, Chef, Puppet, Packer, Terraform, Azure automation)
  • Strong communication skills both written and verbal
  • A team player with excellent interpersonal skills and collaborative attitude
  • Familiarity with the airline industry is an asset, and transportation/logistics background is also an asset.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted