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Analyst, Application Development and Maintenance - 33293

Location: DORVAL, QC, Canada
Posting Start Date: May 30, 2023
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning Air Canada’s Product distribution, Corporate Customers and Sales applications. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.

These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality and the development of new tools to manage Travel Agency commissions.

This position will be reporting to the “Manager, Application Development and Maintenance” responsible for Product Distribution. 


  • Develop, deliver, and maintain Product Distribution and Sales applications as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applications.
  • Troubleshoot and fix software, messaging, and connectivity issues in various projects.
  • Work closely with relevant stakeholders to collect and use information for improved operational and commercial performance.
  • Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.
  • Reviewing and analyzing data from multiple internal and external stakeholders.
  • Maintaining and updating technical documents, flowcharts, and procedures.
  • Communicating analysis results and making recommendations to relevant stakeholders.
  • Provide support for the business analysis and technology/business integration efforts.
  • Conduct requirement and systems analysis and translate business requirements.
  • Support multiple working methodologies such as Hybrid, Agile, DevOps.
  • Support in creating business cases.
  • Support planning and monitoring processes.
  • Provide management with economic impact and compliance issues surrounding key business decisions support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes.


  • At-least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset.
  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
  • Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets.
  • Knowledge of APIs and Tools like SOAP UI/Postman is a must. Knowledge of Mulesoft will be an added advantage.
  • Exceptional analytical, organizational and communication skills.
  • Self-motivated and independent worker.
  • Possess investigative nature and be self-motivated.
  • Results oriented with proactive and methodical approach to problem solving.
  • Able to multi-task and work under pressure against tight deadlines and changing priorities.
  • Must be a team player with ability to work closely with diverse groups and working styles.
  • Ability to establish and maintain effective business relationships.
  • Good knowledge of implemented web/ application initiatives.
  • Ability to following processes and directives.
  • Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.
  • Flexibility and willingness to work extended hours, when required.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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