Join our Talent Network

In-Flight Service Crew Planner - 33215

Location: DORVAL, QC, Canada
Posting Start Date: Jun 8, 2023
Posting End Date: Jun 13, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Vacancies exist within the In-Flight Service Crew Resource Centre for In-Flight Service Crew Planners (UNIFOR), reporting to Manager, Crew Schedule Generation – IFS. These positions will be located at the Air Canada Head Office in Saint Laurent, Quebec.

In-Flight Service Crew Planners are responsible for administrating and maintaining Flight Attendant activities such as training, vacation and monthly block awards in accordance with Air Canada contractual and Company regulations. This accountability is also extended to Air Canada Rouge.

  • Schedule Cabin Personnel activities in accordance with Company policy, M.O.T. Regulations and the CUPE (Canadian Union of Public Employees) collective agreement.
  • Monitor and action daily and future cabin personnel requirements.  Re-schedule as necessary.
  • Provide effective and timely communication with all cabin personnel as it relates to scheduling activities and schedule deviations.
  • Compile management information.
  • Review and adjust irregular operations events and correct schedule projections.
  • Assist in the development and the administration of annual & monthly flight attendant programs such as vacation bids, leave programs, etc.
  • Coordinate training, qualifications, and other data with crew scheduling on a continual basis and, in particular, prior to block closing to ensure the data in the Preferential Bidding and Crew Tracking software are accurate.
  • Conduct Flight Attendant block awards using the Preferential Bidding System (PBS) software. Contribute in determining optimal crewing solutions through the PBS results and coordinate adjustment plans.
  • Assist in the implementation and interpretation of the CUPE collective agreement, specifically in the application of leaves, vacation, training and block awards.


  • Solid decision-making ability in high pressure situations 
  • Strong interpersonal, communication and organizational skills 
  • Demonstrated ability to maintain and monitor records effectively 
  • Experience with conflict resolution and problem solving 
  • Previous airline operational experience, an asset 
  • Previous Call Centre experience, an asset 
  • Good computer skills; knowledge of Netline, Microsoft Office, Excel and Word is preferred.
  • Must be available to work shifts and weekends if required
  • Ability to work under pressure with minimal supervision
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements

Must Be Bilingual in French and English

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.