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Customer Service Agent - Cargo - 31457

Location: LOS ANGELES, CA, United States
Posting Start Date: Jun 28, 2023
Posting End Date: Jul 12, 2023


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, In anticipation of future openings, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Hourly Rate of $19.53/hr

  • Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.
  • Receive and answer inquiries f rom the public, other airlines, agencies and Company employees.
  • Receive, deliver and process cargo, mail and COMAT. ·
  • Physically handle Cargo/Mail/COMAT manually or by machine (e.g., fork lif t).
  • Pick up or take delivery of and sign receipt for aircraf t spare parts f rom other carriers to be used on Company aircraf t.
  • Drive Company vehicles.
  • Compute cargo rates and tarif f s, book shipments and provide customers with relevant information including Customs requirements.
  • Handle and account for cash/documents in accordance with Company regulations.
  • Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.
  • Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.
  • In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the ef ficient operation of the work unit and protect Company interests.
  • Inform staf f either verbally or in writing, as required, of changes in rules, methods or procedures.    
  • Ensure that all necessary supplies and material are on hand in suf ficient quantity.
  • Collect and compile statistical data.
  • Investigate damaged or incomplete shipments and complete bad order report as required.



  • Must have an ability to use tact, good judgement and initiative.
  • Must be capable of expressing self in a clear and pleasant manner.
  • Ability to work under pressure with a minimum of supervision.
  • Must, after training, be able to use the Company's automated cargo tracking and accounting system.
  • Must wear Company uniform as prescribed and conform to Company grooming standard.
  • Must possess a valid driver's license.
  • Must be able to operate Company vehicles and machinery. ·
  • Must be able to stand or sit for extended periods of time.
  • Must be able to lift seventy (70) lbs unaided.
  • Must maintain an acceptable attendance record.
  • Must have valid passport to travel for training in Canada
  • Must be eligible to obtain necessary credentials and clearances including FAA, TSA, Port Authority, U.S. Customs Seals and U.S. Postal. Note that in order to obtain a customs seal, you must be eligible to work in the US without sponsorship.
  • Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required)

Special requirements

  • While on duty MUST wear safety shoes as described in Company regulations.
  • Required to wear Company provided hearing protection when working in designated high noise areas.

Safety is important to Air Canada and all employees are prohibited from being impaired by intoxicating substances while on duty or in the workplace. Candidates will be subject to a drug test.

Linguistic requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications f rom all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.