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UX/UI Designer, Digital Enablement - 32432

Location: TORONTO, ON, Canada
Posting Start Date: Feb 28, 2023
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As Air Canada strives to build its next generation applications, we are looking for a talented UX/UI Designer to join the UX Centre of Excellence. We are looking for someone to bring forward their finest work with uncompromising attention to every detail. Simply put, we want to amaze our users and make them fall in love with our products.
  • Work in close collaboration with multidisciplinary teams to design leading class applications and products that target the complexity and real-world challenges of the travel and airline industries
  • Lead Design Thinking workshops to help Business stakeholders and Development teams better empathize with users and shape solutions to their needs
  • Collaborate on defining product vision and feature roadmaps that will create value for and delight users
  • Act as an advocate for the user as you design experiences that help them achieve their goals
  • Produce UX and UI design elements to bring features and products to market
  • Work closely with Business Stakeholders to define user journeys and build storyboards, proof-of-concept, wireframes, mock-ups, prototypes and solutions that meet usability best practices
  • Identify actionable insights/learnings through ethnographical studies, in-depth user research, in-depth interviews, and usability testing
  • Conduct ongoing research to stay current on UX and UI development best practices
  • Collaborate on the definition of Air Canada’s Design System and its implementation
  • Participate in the entire software development lifecycle by analyzing, designing, and developing new features and products
  • Facilitate collaboration and feedback with/from customers, users, Designers and Business and IT Stakeholders
  • Key Deliverables will be:
    • Wireframes and UX requirements 
    • User Interaction guidelines
    • Fully functional prototypes 
    • Hi-fidelity Mockups
    • Library of reusable UI elements and assets 
    • Complete documentation on all deliverables (English only)

Expertise in the following areas:

  • Expertise in design thinking and human-centered design methodologies
  • Building UX/UI solutions for web and mobile applications
  • UX and UI design best practices
  • Digital Accessibility best practices  
  • Building click-through prototypes for collaboration and usability testing  


  • Education in Human Computer Interaction or related design program, or equivalent experience
  • Minimum 5 years of UX/UI design experience
  • Minimum 2 years working in Agile Product Development
  • Experience designing business tools/applications is an asset
  • Experience in user research and testing methodologies is an asset
  • Experience with data visualization and report design is an asset
  • Creativity with respect to idea generation, problem solving and solution implementation
  • Ability to advocate for users first and effectively defend design choices/solutions
  • Ability to design UX/UI solutions and document requirements for development
  • Experience with design and prototyping tools: Sketch, AdobeXD, Figma, Abstract
  • Passion for leading-edge technology and ability to relate back to business solutions
  • Excellent communication and presentation skills able to demonstrate technical and business fluency
  • Must be a team player with ability to work closely with diverse groups and working styles
  • Autonomous and self-starter able to effectively self-manage priorities
  • Must embrace an ever-changing environment
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.