In-Flight Service Day of Operations Specialist - 32323

Job Description

Description

• Actively manage the operational performance of all in-flight service flight departures 
• Act as the primary contact for the operational cycle on duty specific to the operational performance and focus 
• Assist STOC Managers and coordinators to ensure On-Time Performance for day of flight operation.
• Receive calls from Service Directors with regard to deficiencies on board that require attention prior departure 
• Liaise daily with Gate Gourmet to ensure onboard catering is to specifications
• Act as the primary point person within the STOC centre specific to all day of operational issues concerning in-flight service
• Keep the General Manager, IFS Operations Oversight informed of all irregularities and delays related to the day of operations
• Liaise daily with Crew Scheduling to locate missing and or misconnecting Flight Attendants, and to obtain critical flight information regarding crew legality issues
• Liaise daily with Canada Customs to obtain pre-clearance for Flight Attendants and Pilots who operate trans-border turns
• Liaise daily with airport bases for delay follow ups and gathering of information related to IFS operations
• With the overall knowledge of the day of flight operation, this position will assign gate support where required and will act as the primary point person
• Investigate delays assigned to In-flight and challenge when necessary with a focus on reversing delays unfairly assessed to in-flight
• Ensure IFS management is made aware of all performance or operational issues including those related to Category incidents or medical emergencies.
• Prepare and submit a daily shift synopsis of the operation and other operational reports as required
• Bring forth safety concerns relayed by the crew to the Manager, Safety YYZ or their delegate
• Be the primary person for trend analysis in regards to operational issues, safety issues and product issues
• Prepare daily report on operational performance for Director, Cabin Crew Bases

Qualifications

• High School Education
• Airline Experience
• Demonstrated communication skills.
• Strong analytical, organizational and planning skills with an aptitude for precision. 
• Excellent interpersonal skills
• Ability to work well under pressure, meeting deadlines, and without supervision.
• Good judgment, discretion, and decision-making ability
• Strong Computer Skills
• Knowledge of CUPE Collective Agreement, an asset
• Availability and flexibility must correspond to the work schedule as established by In-Flight Service base management and operational requirements, which are subject to change.

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.