Cabin Process Manager - 32214

Job Description

Description

• Analyze findings from inspections and provide feedback and recommendations on grooming and aircraft condition to meet standards and aircraft condition. 
• Review grooming audit results, identify areas that require focus and missed opportunities. 
• Ensure regular communication to station Leads regarding grooming stats, missed opportunities, areas of improvement and reinforcement of positive results.
• Provide coaching to frontline Cabins employees to ensure commercial standards are met and grooming SOPs are followed. This includes one-on-one debriefs with employees/crews that require additional support and/or score below target. 
• Support the development and launch of new processes.
• Participate in the development of grooming best practices by conducting time and motion studies/trials/focus groups, analyzing results, and gathering frontline feedback. 
• Review best practices, identify areas for improvement (including reducing costs to the operation) and provide recommendations. 
• Act as a Customer Service Manager in the operations when required and assist with special projects.
• Provide visual content (pictures/videos) for training, playbooks, bulletins as required. 
• Assess safety, warehouse, yard and Aircraft SOP on a fix interval. Develop KPI. Work closely with grooming operation or area not meeting target

Qualifications

• Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.
• Extensive demonstrated experience in airline operation
• Minimum 3 years relative experience in operation, process development, communication in an airline environment.
• Strong communication skills with the demonstrated ability to lead, motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.
• Familiar with Transport Canada aviation regulations and norms (an asset)
• Familiar with Health Canada regulations and norms (an asset)
• Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.
• Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.
• Demonstrated experience in cost & benefit tracking, and strong analytical skills.
• Strong orientation towards change management and passionately focused on measurable results
• Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.
• Excellent analytical abilities, strong interpersonal and communication skills
• Demonstrable verbal and written communication skills in English and French.
• Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours. 

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.