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Aircraft and Baggage Training Delivery Manager - 32183

Location: TORONTO, ON, Canada
Posting Start Date: Feb 6, 2023
Posting End Date: Feb 12, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, Station Attendant Training – Operations, the Aircraft & Baggage Training Delivery manager will be responsible for providing the leadership and direction to ensure that all aspects of Aircraft & Baggage Training Delivery are completed in accordance with the standards set forth by Transport Canada, Airports and Commercial. This includes support in terms of facilities and equipment as well as execution of third-party contracts – relevant to aircraft and baggage training programs/instructors/facilities. This role will also be responsible for staffing resources across Canada for instructors and leads assigned to below the wing. This position will be based out of Toronto.
  • Ensures programs are delivered in accordance with governing regulations and standard operating procedures, Air Canada Corporate Standards, Airports and Commercial to ensure consistency of delivery system wide 
  • Liaises with Manager Station Attendant Training regarding Transport Canada, Safety and Training Design issues in order to maintain compliance for all programs 
  • Supports the introduction, planning/maintenance of all training equipment including staff resources to maintain AFC’s / IMAC’s and day to day facility issues in the training facilities 
  • Supports the planning and acquisition of all local training supplies in order to support training plans while maximizing cost efficiencies
  • Ensures below the wing training operation is in compliance with the NAOSH and COSH regulations 
  • Responds to any findings reported following an inspection by any member of the Branch, Transport Canada, or other regulatory bodies 
  • Supports or participates in internal or external audit activities 
  • Manages the performance and progress of direct reports
  • Reviews and responds to inquiries, internal or external, regarding any aspect of Training Delivery 
  • Maintains constant communication with Manager, Station Attendant Training, Airports, and Manpower Planning to ensure that all training activities meet the expectations and operational needs of the Branch 
  • Supports elements of Commercial based Training Programs 
  • Ensures site (working) copies of all training programs are maintained and current , including related exams and handouts 
  • Determine, allocate and maintain Instructor levels and qualifications for Canada for below the wing training   to support Branch and Transport Canada requirements for all safety and service training
  • Responsible to evaluate staffing requirements for training initiatives
  • Manages interviews, selection and induction of new instructors 
  • Performs Quality audits and presents results
  • Able to use Microsoft Office Excel/PowerPoint and word proficiently.
  • This position will require about 30 percent travel


  • Bachelor's Degree or other related diploma, a definite asset, or equivalent professional experience managing employees within a unionized workplace 
  • Sound communication skills, both written and verbal 
  • Strong interpersonal skills 
  • Ability to meet deadlines
  • Ability to work under pressure and prioritize multiple projects, 
  • Highly flexible and adaptable 
  • Motivated and an enthusiastic team player 
  • Ability to work independently with minimal supervision 
  • Strong Computer skills 
  • Previous experience in a training environment 
  • High regard for safety
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.