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Counsel, Customer Regulatory and Resolution - 32042

Location: DORVAL, QC, Canada
Posting Start Date: Jan 16, 2023
Posting End Date: Jan 30, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is Canada's largest airline, the country's flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network. Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 88 internationally. It holds a Four-Star ranking from Skytrax. Air Canada's Aeroplan program is Canada's premier travel loyalty program, where members can earn or redeem points on the world's largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental rewards. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada's passenger flights and cargo-only flights with its fleet of Boeing 767-300 freighters. Air Canada has committed to a net zero emissions goal from all global operations by 2050. 
We have an innovative legal and compliance team, comprised of more than 80 dedicated professionals, that participates as business partners to support Air Canada’s strategic objectives. When you join Air Canada and its Law Branch, you’ll become part of a team of professionals who are making a difference in achieving Air Canada’s mission of connecting Canada and the world.
We are looking for a Customer, Regulatory and Resolution counsel to join our team of professionals in Montreal.  The successful candidate will have the opportunity to work on a variety of initiatives supporting our business and operations. The position will require the counsel to possess and develop expertise in diverse areas of the law, such as passenger related regulatory aviation and litigation, consumer and advertising, and environmental law As part of the responsibilities for this position, the counsel will: 
  • Analyse legal frameworks in consumer law in Canada and internationally, identify risks and opportunities for Air Canada, provide advice to business units to manage regulatory impact, and drive regulatory compliance initiatives. 
  • Support and help define Air Canada’s strategic approach to new regulatory initiatives in Canada and internationally, draft position statements, garner support from international partners, and coordinate industry response as needed. 
  • Manage and supervise litigation files in Canada, before the Canadian Transportation Agency and other tribunals in Canada and in various countries, in collaboration with paralegals and external counsel, including drafting and reviewing legal proceedings. 
  • Provide legal advice to business units on new initiatives, and develop creative legal solutions to support commercial priorities.


  • Two to five years of relevant experience in a major law firm or an established in-house legal department, with specific experience in litigation. 
  • While we do not require candidates to possess all areas of expertise and will provide training in those required, experience in at least some of the following areas is required: passenger or consumer related aviation and regulatory law, e-commerce, advertising and environmental law. 
The candidate should have a track record demonstrating the following qualities or characteristics:
Abilities and Aptitudes
  • Strong advocacy and written and oral communication skills, and the ability to convey messages and thoughts clearly, concisely, persuasively, to form compelling arguments based on facts, logic and law, to listen and question appropriately to gain full understanding, and to tailor the message appropriately to the particular audience. 
  • A passion for learning and gaining a deep understanding of the business to more effectively support strategies and objectives. 
  • Good business judgment and be strategic, pragmatic and thorough with a solid ability to assess risk, drive to satisfy and anticipate business needs. 
  • Strong analytical skills, be strategic and creative and have the ability to consider, refine and redefine approaches to achieve workable solutions.  
  • Enjoy having responsibility and working in a dynamic and constantly evolving environment alongside a very cohesive team of professionals. 
  • Drive for results, respond to urgencies, displaying composure in difficult situations, and motivation towards achievement of goals. 
  • Strong desire to participate as part of a team, to collaborate, support, empower and guide the team (when appropriate), with an ability to contribute to a shared sense of direction. 
  • Inclination to take initiative and be proactive and resourceful. 
  • Be adaptable and flexible to work effectively in a context of rapid change and to grasp opportunities to learn and build knowledge. 
Solid academic credentials and a proven track record must be demonstrated.  Membership in the Bar of a Canadian Province is essential and common and civil law training is an asset.  Integrity (including a strong work ethic, high personal standards, discretion in handling sensitive and confidential information, dedication to follow through on commitments, and openness and honesty in communications as well as a respectful demeanor) is assumed.  The successful candidate will be one who takes pride in their role as a representative of Canada’s flag carrier.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.