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Customer Sales and Service Agent (Aeroplan) - Call Centre - 31412

Location: VANCOUVER, BC, Canada
Posting Start Date: Nov 25, 2022
Posting End Date: Ongoing


Job Description


Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. 
In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. 
This is a permanent, full-time position which guarantees 40 hours per week. 
If you feel you are a match, we have an exciting job for you! 
What does it entail? 
Specifically, the Customer Service and Sales Agent will focus on these critical areas: 
  • Advise customers on how to get the most out of the program. 
  • Research, book and reschedule flights. 
  • Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc). 
  • Enhance membership loyalty by promoting partners. 
  • Handle and resolve member concerns. 


  • Completion of grade 12 and related post-secondary education or equivalent experience. 
  • Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour. 
  • Working knowledge of PC/Windows environment, internet, mobile and tablet applications. 
  • Working knowledge of new technologies. 
  • Customer service or sales experience call centre experience an asset. 
  • Strong written and verbal communication skills in French and English. 
  • Understanding of geography and experience/passion for traveling. 
  • Be available to attend and successfully pass a full-time paid training program. 
  • Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays. 
  • Willing to adhere to Air Canada’s grooming standards. 
  • Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months. 
Linguistic Requirements: 
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Portuguese, German, Korean, Japanese, Cantonese and Mandarin.
Diversity and Inclusion 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. 
Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted. 
Rates of Pay 
Step 2022 2023 2024
1 16.56 17.14 17.74
2 19.36 20.04 20.74
3 20.71 21.43 22.18
4 22.06 22.83 23.63
5 23.41 24.23 25.08
6 24.76 25.63 26.52
7 26.11 27.03 27.97
8 28.67 29.67 30.56