-
Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize risk
-
Provide leadership, training, coaching, case reviews and performance manage the Disability Case Managers
-
Lead by example, motivate, collaborate and empower DM team to foster autonomy and positive morale
-
Develop, review and update all DM policies, procedures, manuals, job aids and process maps
-
Subject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers’ Compensation, Occupational Risk Factors and Disability Plans
-
Liaise and develop relationships with the provincial workers’ compensation boards across Canada
-
Identify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)
-
Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs
-
Oversee, coordinate, collaborate and provide expertise to DCM’s, Branch and Legal regarding opportunities to appeal WCB claims
-
Ensure yearly development and consistent use of the Appeals Spreadsheet
-
Lead, represent, liaise with LR, Legal, the insurer and coordinate IME’s on insured claim appeals/grievances
-
Liaise, develop relationships and manage SLA requirements with disability insurers
-
Identify, resolve gaps, provide education and manage escalations related to insurer claim decisions
-
Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costs
-
Develop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs
-
Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policies
-
Develop, build strong relationships and collaborate with union representatives
-
Participate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)
-
Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM)
-
Develop letters and templates required for effective case management, communication and documentation
-
Advise and collaborate with HRIT on DM reporting/dashboard requirements and development
-
Develop, review, consult with stakeholders and update all DM related KB content
-
Identify, research, collaborate and provide guidance to resolve process gaps
-
Develop DM training materials and oversee/provide DM training
-
Collaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA’s and available modified work positions
-
Develop and oversee strategic migration of shared drive content to newly created SharePoint DM site
-
Solid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)
-
Create content and facilitate quarterly and ad hoc DM team meetings
-
Assist team with caseload during periods of high case volume
-
Assist the team in the development and achievement of ePerformance and stretch goals
-
Identify, provide recommendations and work with LR on required CBA changes during collective bargaining
-
A minimum of 8 years Disability Management experience
-
A minimum of 5 years in a leadership role, with direct reports
-
Exceptional relationship management with external and internal clients
-
Excellent problem-solving and decision-making skills
-
Analytical skills with a strong attention to detail
-
CDMP Certification (Certified Disability Management Professional) or equivalent an asset
-
University or college degree in a health care related field of study, such as occupational health nurse, rehabilitation therapy, occupational therapy preferred
-
Knowledge of disability management best practice
-
Knowledge of insurance legislation and various government programs
-
Knowledge of ergonomic principles an asset
-
Knowledge of the Canada Labour Code Part II an asset
-
Proficiency in Microsoft Office