Manager, Disability Management - 31485

Job Description

Description

• Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize risk
• Provide leadership, training, coaching, case reviews and performance manage the Disability Case Managers
• Lead by example, motivate, collaborate and empower DM team to foster autonomy and positive morale
• Develop, review and update all DM policies, procedures, manuals, job aids and process maps
• Subject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers’ Compensation, Occupational Risk Factors and Disability Plans
• Liaise and develop relationships with the provincial workers’ compensation boards across Canada
• Identify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)
• Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs 
• Oversee, coordinate, collaborate and provide expertise to DCM’s, Branch and Legal regarding opportunities to appeal WCB claims
• Ensure yearly development and consistent use of the Appeals Spreadsheet
• Lead, represent, liaise with LR, Legal, the insurer and coordinate IME’s on insured claim appeals/grievances 
• Liaise, develop relationships and manage SLA requirements with disability insurers
• Identify, resolve gaps, provide education and manage escalations related to insurer claim decisions  
• Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costs
• Develop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs  
• Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policies
• Develop, build strong relationships and collaborate with union representatives
• Participate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)
• Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM) 
• Develop letters and templates required for effective case management, communication and documentation 
• Advise and collaborate with HRIT on DM reporting/dashboard requirements and development
• Develop, review, consult with stakeholders and update all DM related KB content
• Identify, research, collaborate and provide guidance to resolve process gaps
• Develop DM training materials and oversee/provide DM training
• Collaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA’s and available modified work positions
• Develop and oversee strategic migration of shared drive content to newly created SharePoint DM site
• Solid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)  
• Create content and facilitate quarterly and ad hoc DM team meetings
• Assist team with caseload during periods of high case volume 
• Assist the team in the development and achievement of ePerformance and stretch goals 
• Identify, provide recommendations and work with LR on required CBA changes during collective bargaining

Qualifications

• A minimum of 8 years Disability Management experience
• A minimum of 5 years in a leadership role, with direct reports
• Exceptional relationship management with external and internal clients
• Excellent problem-solving and decision-making skills
• Analytical skills with a strong attention to detail 
• CDMP Certification (Certified Disability Management Professional) or equivalent an asset
• University or college degree in a health care related field of study, such as occupational health nurse, rehabilitation therapy, occupational therapy preferred 
• Knowledge of disability management best practice
• Knowledge of insurance legislation and various government programs
• Knowledge of ergonomic principles an asset
• Knowledge of the Canada Labour Code Part II an asset
• Proficiency in Microsoft Office

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.