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Manager, Disability Management - 31485

Location: TORONTO, ON, Canada
Posting Start Date: Nov 22, 2022
Posting End Date: Dec 6, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The primary function of the Manager, Disability Management is to ensure the effective and efficient day-to-day administration and operation of Disability Management and the Disability Management team to ensure regulatory obligations and processing timelines are met. The Manager, Disability Management is also the liaison with the provincial workers’ compensation boards, disability insurers and all internal partners at the operations level.

Key Functions & Accountabilities: 
  • Provide strategic direction, administrative oversight and policy interpretation regarding DM programs and accommodations in accordance with policies, legislation and industry best practices across Canada to mitigate and minimize risk
  • Provide leadership, training, coaching, case reviews and performance manage the Disability Case Managers
  • Lead by example, motivate, collaborate and empower DM team to foster autonomy and positive morale
  • Develop, review and update all DM policies, procedures, manuals, job aids and process maps
  • Subject matter experts for DM, Duty to Accommodate, Human Rights, Privacy, Workers’ Compensation, Occupational Risk Factors and Disability Plans
  • Liaise and develop relationships with the provincial workers’ compensation boards across Canada
  • Identify and resolve gaps, provide education and manage escalations on WCB claims handling and decisions (EA, CM, Operations, RTWS & Payroll)
  • Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies with focus on mitigating and minimizing WCB costs 
  • Oversee, coordinate, collaborate and provide expertise to DCM’s, Branch and Legal regarding opportunities to appeal WCB claims
  • Ensure yearly development and consistent use of the Appeals Spreadsheet
  • Lead, represent, liaise with LR, Legal, the insurer and coordinate IME’s on insured claim appeals/grievances 
  • Liaise, develop relationships and manage SLA requirements with disability insurers
  • Identify, resolve gaps, provide education and manage escalations related to insurer claim decisions  
  • Collaborate with key stakeholders in the development of stay at work and safe and early return to work programs and strategies for the reduction of disability insurance premiums & benefit costs
  • Develop, build partnerships and collaborate with all Branches, Leaves, ECT, Payroll, OHS, LR/HR, Legal & CSEQ to ensure strong understanding of DM programs  
  • Provide leadership, coaching, direction and support to branch managers on DM and return to work protocols and policies
  • Develop, build strong relationships and collaborate with union representatives
  • Participate in DM related committees & projects as needed (UMHQ, GDIP committees, UBY, EI PRP, Days Lost Task Force, etc.)
  • Develop, review, update and collaborate with HRIT on all functions related to DMIS (AIIM) 
  • Develop letters and templates required for effective case management, communication and documentation 
  • Advise and collaborate with HRIT on DM reporting/dashboard requirements and development
  • Develop, review, consult with stakeholders and update all DM related KB content
  • Identify, research, collaborate and provide guidance to resolve process gaps
  • Develop DM training materials and oversee/provide DM training
  • Collaborate with Branches and CSEQ to develop and maintain a depository of all PDA/CDA’s and available modified work positions
  • Develop and oversee strategic migration of shared drive content to newly created SharePoint DM site
  • Solid cross functional understanding of all Branch and Corporate Attendance processes to ensure seamless and consistent service delivery by DM Managers (required for absence coverage)  
  • Create content and facilitate quarterly and ad hoc DM team meetings
  • Assist team with caseload during periods of high case volume 
  • Assist the team in the development and achievement of ePerformance and stretch goals 
  • Identify, provide recommendations and work with LR on required CBA changes during collective bargaining


  • A minimum of 8 years Disability Management experience
  • A minimum of 5 years in a leadership role, with direct reports
  • Exceptional relationship management with external and internal clients
  • Excellent problem-solving and decision-making skills
  • Analytical skills with a strong attention to detail 
  • CDMP Certification (Certified Disability Management Professional) or equivalent an asset
  • University or college degree in a health care related field of study, such as occupational health nurse, rehabilitation therapy, occupational therapy preferred 
  • Knowledge of disability management best practice
  • Knowledge of insurance legislation and various government programs
  • Knowledge of ergonomic principles an asset
  • Knowledge of the Canada Labour Code Part II an asset
  • Proficiency in Microsoft Office
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted