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Technical Support Specialist - 31228

Location: TORONTO, ON, Canada
Posting Start Date: Nov 16, 2022
Posting End Date: Nov 28, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Technical Support Specialist - Powerplant (TSS) provides technical support, to Maintenance Operations Control and Line Maintenance, by providing additional troubleshooting instructions / guidance for Aircraft on Ground (AOGs), delays and complex defects. TSS also monitors and initiates specific troubleshooting based on recurring defects, alerts from the Original Equipment Manufacturer (OEM), and reliability trends. The position is also responsible for taking appropriate action on operational issues identified by other service providers and/or departments. (Such as OEM, Safety, Flight Data Analysis (FDA), Flight Operations, etc.)
Key Functions & Accountabilities:
  • Conduct technical investigations of recurring chronic defects including obscure problems in rogue engine/APU related systems and components.
  • Initiate Technical Support Requests (TSRs) as required to fix recurring defects and other deferrals.
  • Review and take appropriate follow up action on Customer Notifications (CNRs), Maintenance Advisories, and other Mandatory notifications issued by respective engine manufacturers. 
  • Provide technical support/advice to Maintenance Operations Control, Line Maintenance, and other departments, including “off-duty” hours when required.
  • Monitor “AOG” and “Out of Service” aircraft daily and assist as required.
  • Review operational delays and act proactively to preclude further disruptions. 
  • Coordinate with respective fleet managers and engineers, on AOGs and on-going fleet issues.
  • Initiate or review Maintenance Alerts or other technical communication.
  • Respond to investigation requests in support of company SMS program.
  • Review associated aircraft and/or system performance using appropriate tools and systems (AHM, FlightLink, ACARS, TRAX, Communicator, FDR Data, etc) or reliability data.
  • Attend the Maintenance Review Board Meetings and participate in the ETOPS reliability review
  • Liaise with OEM representatives and attend working-together meetings, as required, to follow up on engine related issues, service alerts and findings. 
  • Support projects for aircraft entry into service, corporate initiatives, and lease returns
  • Host the daily Tech Support Fleet calls, as required.


  • A valid AME ‘M’ license is essential. Those holding Aircraft Certification Authorization (ACA) on any Boeing and/or Airbus aircraft / powerplant, is considered an asset
  • Preference will be given to candidates with experience in ‘Powerplant’ or ‘Engine’ maintenance / manufacturing environment and/or technical support experience on LEAP, GenX and GE 90.
  • Preference will be given to those candidates with Level III or Level IV Engine Maintenance / Borescope training from OEM. 
  • Ability to develop/write clear, concise technical descriptions, instructions/ task cards, work programs, reports and correspondence including updating technical data systems.
  • Demonstrated strong leadership, interpersonal and social skills.
  • Strong sense of initiative in taking appropriate action and sound judgment.
  • Ability to deal effectively with internal/external customers.
  • Strong analytical and problem-solving skills.
  • High energy level, self-starter and works well without direct supervision.
  • Technical post-secondary education and/or management development training considered an asset.
  • The successful candidate may have to work a modified shift depending on the operational needs and may be required to travel on short notice to support the operation.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.