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Manager, Operations Excellence - 30935

Location: DORVAL, QC, Canada
Posting Start Date: Sep 29, 2022
Posting End Date: Oct 9, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Operations Excellence oversees the management and delivery of all assigned initiatives.  Responsible for successfully delivering initiative work, and establishing strong collaborative working relationships. Manages the planning, design, and implementation of improvement activities for their assigned workstream(s).  Mentors business leaders and initiative owners following appropriate improvement methodology. Leader for initiatives as identified by the executive champions.  Ensures timelines, business requirements, risks, budget, resources and scope are managed according to initiative objectives. Engages frontline in improvement initiatives. Manages more complex initiatives through Advisory Boards / gated approval process where applicable. Creates a positive and collaborate environment for employees to foster lean thinking and resulting actions.  
  • In-conjunction with business leaders, develops strategies for assigned workstream to improve process performance, adoption of lean thinking and best practices.
  • Mentor business initiative leader through the different stages of their initiative following an appropriate improvement approach.
  • Expert in Design Thinking, drives and closes initiatives utilizing the best design/ improvement techniques.
  • With team members, develops work plans, schedules and estimates.
  • Oversees approvals through initiative life cycle (from opportunities, charter, initiative workstream activities, to post closure evaluations), and assists business leaders to address barriers to success.
  • Develop and communicate business cases to support recommendations for change to business practices and processes.
  • Properly identify risk and issues, implementing mitigating actions to remove roadblocks. Facilitate problem-solving and decision making at the initiative level to ensure quality throughout the initiative life cycle, escalating as required. 
  • Ensure proper root cause identification.
  • Ensures initiatives are aligned with IT and synchronized for the best outcome for the organization.
  • Plans, manages, executes designated initiatives per approved schedule, and design/ improvement methodology. 
  • Develops, clarifies and manages scope, define deliverables and achieve targeted outcomes.
  • Establish goals and regularly review performance to assist in a positive and accurate financial evaluation of the initiatives.
  • Obtains approval from the process owners and sponsors on initiative changes, design, implementation of process improvement.
  • As required by Senior Leader of Connected Operations, leads design/ improvement initiatives to meet business goals and objectives. 
  • Track results on an ongoing basis, align with financial outlook and timelines. Proactively manage initiatives database and monitor improvement progress aligned to operations goals and savings/benefits expectations. 
  • Organize appropriate business update meetings to ensure senior management understand cross-dependencies and are kept informed of progress and outcomes. 
  • Conducts benchmarking, best practices and other competitor assessment studies, incorporating learnings into improvement plans where applicable. Promotes leveraging opportunities to other areas and share best practices.
  • Facilitate workout sessions and workshops; Leads and coordinates deliverables.
  • Fosters the spirit of communication, collaboration and continuous improvement within the organization leveraging new or existing best practices, tools and Operations Excellence methods.
  • Serves as change agent and engages front line in improvement initiatives.
  • Provides opportunities for frontline innovation and best practice replication.
  • Ensures initiatives have an effective change management /communication plan aligned to Flight Path and corporate requirements. 
  • Engages corporate learning and development team to design and develop learning experiences for initiatives.
  • Ensures that new processes are documented and that changes are communicated.
  • Perform all other duties as assigned.


  • Demonstrated capability for inspiring and developing teams for success.
  • Ability to cultivate strong collaborative working relationships and viewed as credible.
  • Effective communication skills and ability to influence and persuade others to action.
  • Experience driving process improvement / lean strategies across different areas and business processes.
  • Effective organizational skills and an aptitude for managing the pace of change.
  • Analytical skills and a passion for delivering results.
  • Strong project management capabilities.
  • Undergraduate Degree or equivalent tenure in computer science, statistical analysis, application development and/or business management. 
  • Certificate in Design Thinking considered an asset.
  • Familiar with Lean Concepts. 
  • 3+ years demonstrated experience leading improvement initiatives, delivering benefits.
  • 3+ years of operational experience as a direct contributor and/or operational support. 
  • Ability to mentor / coach business colleagues on the use of mobile devices and apps.
  • Ability to program in different languages considered an asset (ie SQL, C++, VB, R, K, etc.).
  • Able to travel on a regular basis.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.