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Facilities Customer Relations Manager - 30922

Location: DORVAL, QC, Canada
Posting Start Date: Sep 28, 2022
Posting End Date: Oct 7, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Facilities Customer Relations, the Facilities Customer Relations Manager will monitor daily operations and activities of the Company Online booking Conference/Training room network system, for over 240 rooms Nationwide and International. They will conduct research, coordination and support related to company-wide events i.e., conferences, trade shows, seminars, exhibits, meetings, conventions, and other events. They will audit and review service standards related to various appointed Corporate Services suppliers and will liaise with the Corporate Real Estate groups on various facilities projects.
Key Functions and Responsibilities
  • Manage, research, coordinate, and provide logistics and equipment support on company-wide events i.e. conferences, trade shows, seminars, exhibits, meetings, conventions, and other events.
  • In collaboration with the Manager, Facilities Customer Relations, organize and plan facility events for corporate groups, offering recommendations for venue, equipment, and other services.
  • Manage and coordinate corporate documents retention and storage services nationwide. 
  • Act as a key contact for employees. Assist, evaluate and resolve problems.
  • Monitor and schedule the maintenance of all user’s equipment to ensure continual safe reliable operations. 
  • Monitor the daily operations/activities of the AC Company Nationwide/International conference/training rooms use and online booking tool
  • Assist the Manager, Facilities Customer Relations with the management of various Corporate Services contracts Nationwide, provide input and where applicable coordinate agreement renewal/replacement. 
  • Ensure adherence to environmental, building code and security/safety efficiency related to corporate event planning and locksmithing.
  • Liaise/collaborate with various branches, stations, affiliates, and user groups Nationwide to provide guidance, problem solving or assistance for rooms booking activities and event planning and Corporate Services products offered systemwide.
  • Monitor and audit Corporate Services equipment, perform service calls and liaise with users
  • Responsible for validating locksmithing requests and dispatching
  • Audit, review daily services and customer support related to the Corporate Shuttles


  • Strong event coordination skills
  • Excellent interpersonal and public relations skills 
  • Must be able to provide recommendations, as well as deal with service complaints.
  • Methodical approach to problem solving. 
  • Requires strong communication skills, written and oral.
  • Respond to and remain focused on multiple tasks or demands, of varying difficulty, within limited time frames, while dealing with unavoidable interruptions.
  • Ability to deal with frequently changing priorities as result of demands made by others. 
  • Understanding of labor relations principles, standards, and process 
  • Ability to keep abreast of changing capabilities and technologies within the corporate service environment.
  • Previous work experience, business degree and/or specialized/technical degree in related field i.e.: tourism or hospitality administration is an asset.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.