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Specialist, IT and Cyber Operations - 30874

Location: Canada
Posting Start Date: Sep 26, 2022
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Specialist, IT and Cyber Operations (IAM) will be working in a fast paced and innovative environment for one of North America’s top airlines. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. Air Canada is making significant investments to enhance its Identity and Access Management (IAM) capabilities through process maturity, and technology enablement. As a specialist you will be responsible for the support, maintenance, and enhancement of Air Canada’s IAM systems and processes. 
  • Monitor, support, and mature Air Canada’s IAM systems
  • Support and manage Air Canada’s Worker identity and access lifecycle
  • Continuously improve Air Canada’s IAM practice and processes
  • Administer, and maintain Air Canada’s future Identity Governance and Administration (IGA) system
  • Support and maintain directory services (Active Directory, Azure AD and Oracle LDAP)
  • Manage and support Mover, Changer and Leaver lifecycle process for Air Canada’s workers
  • Support application entitlement provisioning and connect applications to Air Canada’s IGA system 
  • Lead efforts to reduce and mitigate Air Canada IAM risks
  • Create, support, and maintain IAM documentation (IAM process, Standard Operating Procedures)
  • Enforce compliance of Air Canada IAM policy and procedures and access certifications
  • Develop, manage, measure and report on key service-level metrics showcasing the effectiveness of Air Canada’s Identity and Access Management practice
  • Provide expertise in the definition, selection and implementation of Identity and Access Management related controls
  • Aid in support of Multifactor Authentication (MFA), Single Sign On (SSO) and Privileged Access Management (PAM) CyberArk
  • Lead business and technology analysis efforts for the IAM team
  • Define and maintain methods and techniques to improve IAM operational processes
  • Be a senior technical resource and subject matter expert on matters related to IAM
  • Build relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operations
  • Develop and communicate IAM objectives; inspire, motivate and train team members to follow and achieve organizational IAM standards
  • Maintain up-to-date understanding of IAM processes, principles, best practices, and technologies


  • 8-10 years of IT technology, operations and people leadership experience in a large company 
  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  • A strong understanding of IAM principles and best practices.
  • Experience with IGA platforms (e.g. SailPoint Identity IQ)
  • Deep understanding of OAuth2 and OIDC.
  • Working knowledge of provisioning protocols, such as, SCIM
  • Proficiency and experience in large scale enterprise IAM and/or application implementation 
  • Proficient in programming, scripting, and automation tools such as Java, Javascript, C#, .NET, PowerShell, and Python.
  • 5+ years experience in operations and developing enterprise-wide policies and standards for Active Directory and Azure Active Directory
  • 5+ years in IAM support and management 
  • 3+ yeas in support of cloud technologies (e.g. AWS, Azure)
  • Experience in supporting identity life cycle (Movers, Leavers, Changers)
  • Strong interpersonal skills with the ability to effectively present information.
  • Demonstrated experience (5 years +): Incident/Major Incident, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management)
  • In-depth knowledge of cybersecurity control frameworks (NIST, ISO, etc).
  • Knowledge on RBAC (Role-Based Access Control) and SOD (Segregation of Duties) 
  • Able to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skills
  • Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
  • Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships
  • Ability to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.
  • Able to handle multiple tasks in a fast-paced environment.
Working Conditions: 
  • After hours on-call support for escalations 
  • Ability to travel and work effectively with remote teams
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.