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Senior Manager, IT Product COE - 30875

Location: TORONTO CENTRAL, ON, Canada
Posting Start Date: Sep 21, 2022
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As the Senior Manager of the IT Product Management Center of Excellence, you will cut-across organizational boundaries with a collaborative approach to drive a unified, best in-class approach to Product Management for a global portfolio of products with the IT team. Leading efforts to develop, evangelize & coach the discipline across IT teams. This is a high-visibility and high-impact role, with an opportunity to work across/influence a diverse team. The incumbent will act as an entrepreneurial change leader, who has a passion for building empowered product teams, enjoys the craft and wants to evolve how Air Canada imagines and builds technology products & services.
Functional Accountabilities & Responsibilities
  • Drive adoption of product thinking mindset across multiple IT teams.
  • Coach, and develop empowered IT Business Partnership team through change management, embracing a workforce of the future mindset
  • Design, implement and evolve organizational operating systems that define culture, practice, structure, leadership.
  • Partner with cross-functional leaders and experts to establish best practices and identify opportunities to improve the business requirements and development process.
  • Be a culture builder with your teams, across Air Canada and within the IT Business Partnership and travel communities.
  • Develop a technical product talent pipeline, define growth paths for our teams.
  • Develop communities of practice to grow our technical product talent capabilities and nurture continuous learning.
  • Builds and maintains relationships with key industry thought leaders to improve vision and improve success
  • Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
  • Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
  • Influence and facilitate the creation of long-term relationships which add value to Air Canada.
  • Influence Technical Product Management accountability models including P&L and other Financial Performance Measurement approaches; establish relevant KPIs relative to Strategy
  • Drive overall Portfolio Performance through coaching, mentoring, and active participation in Business Case development & assessment
  • Develop and grow team members to achieve their potential and ensure great organizational resilience and continuity.
  • Drive outcomes in a manner that is consistent with Air Canada values and aligned to Air Canada’s goals
  • Develop, administer, and adhere to the annual budget allocated for the role’s business function
  • Mentor staff members outside the immediate leadership chain as a senior leader, contributing to the overall IT culture and performance.
  • Foster a team environment, recommend training programs targeting specific areas of improvement, mentor members of the IT team and provides inputs to performance reviews.  Build organizational talent by creating a learning environment that ensures employees realize their highest potential
  • Participate in Steering, Management and Operational Committees as required.
  • The role operates in a complex environment and requires the ability to balance tactical day-to-day initiatives with business and strategic initiatives.  We are entering a phase of transformation and this role will drive this change from the front.  The role functions with a high degree of autonomy and independent judgment. 



  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  • 9+ years of IT technology and operations experience in a large company 
  • 5+ years of functional experience in Change Management or Product management function
  • 5+ years of experience facilitating the development and implementation of teams in incubator type of setting
  • Demonstrated analytical skills to gather information from disparate sources to identify trends/gaps and build solutions
  • Demonstrated ability to work in a collaborative environment 
  • Demonstrated ability to influence others, outside of direct reports
  • Understand and integrate business strategies and trends in technology to deliver value
  • Ability to influence and break down silos within and across organizations
  • Ability to focus on business value results, rather than solutions
  • Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive levels
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted