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Corporate Safety Manager - Cabin Operations - 30707

Location: TORONTO, ON, Canada
Posting Start Date: Oct 3, 2022
Posting End Date: Oct 10, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Corporate Safety – Cabin Operations, this manager works as part of an integrated team of operational safety experts, and is accountable to the Person Managing the Safety Management System (VP Safety) for the development and delivery of corporate business processes that provide oversight and assurance of required cabin safety initiatives. The Corporate Safety Manager – Cabin Operations is responsible for the day-to-day processing of Cabin Safety reports and data within the Corporate Safety - Safety & Investigations Department. The incumbent will ensure the proper handling and processing of cabin safety reports, Safety Information Management System Reports, Flight Incident Notifications and the completion of other documentation, as appropriate, concerning the Air Canada Safety Program. The incumbent will be responsible to process cabin safety reports for the Department and will support the weekly SER and other safety meetings, as directed by the Manager Corporate Safety – Cabin Operations, to ensure safety concerns are tabled and addressed in accordance with SMS protocols. The incumbent will coordinate all required analytical services and produce dashboard and statistical reports in support of the quarterly Inflight Branch, Inter-Branch and Corporate Safety Boards as well as individual requests for data and statistics.
Key Functions:        
Activities and key accountabilities including:
Responsibility (utilization of company assets)
  • Develops appropriate protocols and practices to receive, validate, process, investigate, review and finalize cabin safety reports, observations and hazard submissions.    
  • Establishes and maintains appropriate links and support structures within In-flight Branch in order to properly prosecute safety.
  • Conducts activities to identify, analyze and investigate safety hazards and latent risks.  
  • Manages processes to formally monitor and track corrective actions and subsequent performance resulting from safety issues and investigations.
  • Conducts debriefs of the flight crews, flight attendants, ground personnel and any other required groups as dictated by the assessment/ investigation processes.
  • Supports the Manager, Corporate Safety – Cabin Operations by providing regular reports and insight regarding Inflight safety issues and trends.
  • Support the CSEQ Senior Manager Risk through the provision of data, guidance and advice concerning emerging and established hazards/risks, the current mitigation plans and any issues that might exist.   
  • Manage, documents, correlates and analyzes safety data and information.
  • Maintain a close professional and working relationship with the front-line cabin crew.  Conduct base visits to address safety concerns, offer SIMS support and to be a presence for CSEQ and IFS staff.
  • Provide detailed reports that compare/contrast Air Canada Safety reports with those of Industry (Benchmarking). Identify adverse trends and best practices where able.
  • Ensure the continuous review of Cabin Safety data and ongoing issues in order to identify, analyze and understand cabin safety hazards and latent risks. 
  • Provide expertise in the use of dashboards, analytics tools and managing complex studies to support requests for safety data from a range of clients including Branch Managers, Business Intelligence and Executive Management.


Job Requirements:     
Minimum High School Leaving Certificate, College or University degree is preferred. 
  • Formal training and experience as a Cabin Attendant (Flight Attendant) at Air Canada, Air Canada Express partner or any Canadian Part 705 carrier, is desired.
  • Formal approved Accident Investigation Training Course for Cabin Operations, Human Factors Training and training in Quality Management, including IOSA Auditor training, are desired elements.
  • Formal Management Training is an asset.
  • License(s) attestation(s), certification(s), association(s) required.
  • Accreditation in Quality Auditing and Quality Management (ASQ, CQMgr, CQA, CQE, CQT) or equivalent (e.g., TC auditor, Air Canada Auditor, IOSA Auditor or Evaluator) is desired.
  • Ability to propose or recommend multiple types of solutions to complex issues to aid in the production of a comprehensive written final safety report that provides written guidance to senior management is desired.
  • Have or have held management positions within a Part 704/705 Canadian Air Operator or equivalent; Management experience should include experience in safety and/or training
  • Have or have held a previous IFS Safety position within a Part 705, or equivalent, Canadian Air Operation.
  • Aviation experience shall include in depth knowledge of daily airline/IFS operating procedures and interdependence. In depth expertise (2 years of experience) within Part 705 Canadian Air Operator with some exposure to accident/incident investigative training.
  • In depth knowledge of Transport Canada regulations and standards as:
  • Similar foreign regulatory agency regulations and requirements (e.g., FARs, EASA Ops);
  • International Civil Aviation Organization (ICAO) Standards, Recommended Practices and Applicable Annexes;
  • International Air Transport Association (IATA) Operation Investigative Techniques and approved practices;
  • Air Canada corporate technical, policy and standard operating procedures; and Star Alliance Best Practices
  • At least 2 years operational experience as an IFS/CAB Safety Specialist with a Part 704 or Part 705 with experience in dealing with all the operational departments that are included in daily airline operations including the governance policies of AC products and services. A broad scope of skills and expertise of AC products and services and an ability to propose or recommend multiple types of solutions to complex issues to aid in the production of a comprehensive written final safety report that provides written guidance to senior management is desired. 
  • Requires a broad knowledge of domestic and international aviation Investigative techniques to propose multiple types of solutions and recommendations to complex issues to Senior and Executive management, and to discuss with both Transport Canada and Transportation Safety Board Managers and staff. In depth knowledge of procedures, both national and international within the applicable Cabin operations experienced by Air Canada IFS staff including internationally accepted best practices for the types of aircraft fleets flown. Require a limited scope of aircraft procedures and standard operating procedures for service on all Air Canada fleets. In depth knowledge of Canadian Aviation Regulations (Parts 1, 3, 4, 5, 6, 7, and 8 and associated Commercial Air Services Standards), ISO, IOSA, ICAO Annexes, FARs, Star Alliance Best Practices and EASA-Ops.
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted