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Analyst, Digital Platform - 30567

Location: TORONTO, ON, Canada
Posting Start Date: Aug 18, 2022
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada seeks a highly motivated, detail-oriented Analyst to join the Air Canada Digital Platformteam. The ideal candidate is responsible for bringing together the business and technical aspects of any given solution. The successful individual must be customer journey-centric, have a passion for the travel industry, have a passion for creating digital experiences, and be comfortable working in a high-paced, high-energy, collaborative environment focusing on a continuous product delivery model.  
The position will reporting to the Manager, Digital Platform. 
Key responsibilities:
  • Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they product owners or end-users.
  • Work with Business Analysts/Product Owner/Architects to understand customer needs and translate it to define technical requirements
  • Conducts interviews to gather product requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Researches, reviews, and analyzes existing requirements-gathering processes' effectiveness and efficiency and develop strategies for enhancing or further leveraging these processes.
  • Assists in researching products to meet agreed-upon requirements and to support development efforts.Participates in the QA of in-house developed or purchased solutions to ensure features and functions have been enabled and optimized.
  • Develops and utilizes standard templates to accurately and concisely write user requirements and user stories.
  • Translates conceptual user/product requirements into functional requirements in an understandable manner to developers/project team.
  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders to understand issues and solutions.
  • Coordinates with solution architects and developers to validate the design/developed solution meets the user requirements.
  • Creates API specs and Data Models to meet business requirements.
  • Works with internal development team and different technologies team to design effective programming and software changes.
  • Should be aware of AWS concepts and sound knowledge in understanding architecture solutions.
  • Experience creating project/ product artifacts
    • Technical design
    • Entity relationship diagram
    • Use Case Diagrams
    • Sequence Diagrams
    • Data Catalog
    • Business architecture diagram
    • Application supporting documentation, (User manual, Release notes, ETC)


  • Minimum of 3 years in business analysis or equivalent
  • Bachelor’s degree with 4+ years of analyst or product management experience focused on IT Systems. 
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
  • Experience or familiarity with working in an Agile methodology. 
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Proven self-starter with the ability to manage under minimum supervision with input from several internal departments.
  • Excellent interpersonal and communication skills with a strong commond  and also ability to convey and uphold standards and practices within the platform.
  • Prior experience with quality assurance is a plus but not required. 
  • Airline or travel industry experience is a plus but not required. 
  • Coding or design experience is a plus but not required.
  • API spec development and solution design understanding.  
  • Ability to work in a collaborative environment.
  • Ability to lead and actively participate in team meetings
  • Abality to write concisely and clear
  • Initiative and capability of decision-making
  • AWS solution understanding is required. 
  • Domain experience is a plus point.
  • High attention to detail and accuracy
  • Ability to prioritize and complete multiple tasks under pressure with little or no supervision
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.