Job Description
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Main Duties and Responsibilities
The primary focus and responsibilities of the Concierge Agent is to provide personalized service, recognition and attention to detail to Altitude Super Elite 100K, other top tier members and Air Canada Signature class customers in the airport environment. (arrivals, check-in, departures, and lounges).
The concierge agent must pay particular attention to our AC VIP customers’ needs and provide excellent service at all times, in line with the customer service guidelines and the corporate safety rules. He / She must be able to solve all kinds of problems and know who and how to ask for assistance. By developing professional, positive relationships with our most frequent customers, the concierge will help develop brand loyalty.
The concierge agent is required to:
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Be present at Check-in to greet and acknowledge premium customers and escort to the Lounge if required.
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Assist at arrivals / departures with premium customers’ problems i.e. assisting with ticketing, upgrades, connections, baggage retrieval and any last-minute arrangements.
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Assist at Gates with boarding premium customers.
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Meet and acknowledge premium customers at the Lounges
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Liaise with the Concierge Desk.
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Network with Concierge Agents at other Stations and with local representatives (Hotels, OAL’s).
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Provide solutions for premium customers, in particular in case of irregular operations.
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Maintain daily reports on the concierge activities, log problems and follow through when required.
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Liaise with Canadian Concierge groups to provide support / assistance in dealing/handling with high profile / premium customers.
Qualifications
Aptitudes and Skills
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Impeccable social manners
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Excellent service skills and commercial sense
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Excellent professional appearance and grooming standards
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Strong interpersonal skills
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Ability to work in a multicultural environment and demonstrate diplomacy & courtesy
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Strong written and oral communication skills
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Ability to prioritize and plan daily workload according to the demands of the operation
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Strong ability to solve problems and find solutions, in line with the corporate guidelines and policies
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Solid ability to work using own initiative
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Ability to work well within a team
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Ability to adapt to various situations and changing procedures
Requirements
- Excellent knowledge of French, Dutch and English (written and spoken). Knowledge of other foreign languages appreciated
- Good knowledge of internet, email, Word, Excel. Use of the ALTEA reservation system
- Ability to travel (seminars, training, etc.)
- Obtaining an airport badge
- Wear AC uniform in accordance with the dress code policy
- Compliance with airport safety and security rules
- Advanced degree in tourism
- Experience in a similar position
- Knowledge in ticketing appreciated
- Right to reside and work in Belgium
This position requires working staggered hours (including Saturdays/Sundays and holidays).
Overtime may be required in the event of operational disruptions.
Schedule changes may be required based on operational needs (operational disruptions, staffing shortages, etc.)
Night work may be required depending on flight schedules decided by the company.
This position is a part-time position.
Conditions of Employment:
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Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
French, English, Dutch.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
