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Manager, Operations Modernization - 30380

Location: TORONTO, ON, Canada
Posting Start Date: Aug 8, 2022
Posting End Date: Aug 15, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This position requires a highly motivated, detail orientated individual as a Manager on OPS Modernization (OPS MOD), a business and IT transformation program. The role will be working for one of the Business Stream Leaders for a business unit such as Crew, Operations Control, Airports, and Maintenance to name a few. This individual will be the working with their specific IT counterparts to deliver a product that meets the lower level business requirements.  The Manager, OPS Modernization will help develop strategy, assist in the development of business requirements, specifications, work to modify business processes with application capabilities, drive business-gap analysis and business requirements for application change requests, assist with training development and local stakeholder change management. This individual will help deliver the strategy for intra stream collaboration and contribute to inter business stream business strategy, ensuring the successful deployment and optimization of areas in the program.
  • Manage a team that will drive the modernization of key operational business processes by developing requirements for people, process, and technology usage for Airline Operations.
  • Manage key business stakeholder relationships - work with lower-level Business Owners to define application experiences that deliver on key business outcomes and goals
  • Own roadmap, and prioritization for your SME related activities contributing to the OPS MOD vision.
  • Work with various business areas and IT to ensure capabilities, business requirements and change management planning meets long term goals
  • Learn the current landscape and work with various branches and vendors to best assess and offer innovative solutions that will ensure an improved, more flexible, and business process eco-system that will serve Air Canada’s needs and goals
  • Identify gaps, streamline solutions, find efficiencies, and execute process improvements
  • Via application selection, functionality, flexibilities – contribute to drive reduce airline operating costs on OPS systems
  • Become subject matter experts for all business processes and applications in your stream and effectively transition knowledge to steady state business support team post implementation


  • Demonstratable experience in delivering complex Business requirements, process documentation and change management for their area of expertise.
  • Ability to motivate stakeholders in a fast-paced and dynamic environment
  • Strong management, process development and documentation skills
  • Ability to provide clear direction and effective communication both in business terms and processes management
  • Innovative and creative with the ability to identify and develop process improvements
  • Management, organizational and planning skills
  • 5-7 Year of experience in their area of expertise
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.