Join our Talent Network

Baggage Claims Coordinator - 30364

Location: DORVAL, QC, Canada
Posting Start Date: Aug 1, 2022
Posting End Date: Ongoing


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada's flag carrier.
Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns.
We offer a competitive starting salary of $23.30 per hour with a comprehensive benefits package:
  • Medical and dental insurance;
  • Pension plan.
Key responsibilities:
  • Sort and create files for claims received from customers according to quality standards.
  • Calculate what to charge a partner airline when they take responsibility in a customer’s itinerary after a claim is paid by Air Canada. (Prepare Prorates)
  • Provide support by maintaining various types of reports, files and data systems
  • Prepare bank transfers
  • Liaise with Baggage Claims Representatives
  • Receive, deliver and pick up boxes, incoming mail, parcels, etc for Baggage Claims
  • Update and input data.
  • Operate office equipment.
  • Complete tasks in a timely and accurate manner.
  • Provide feedback to leads and management in order to promote continual improvement of Air Canada’s customer service delivery
  • Maintain confidentiality at all times.
  • May be required to perform other general office and administrative tasks which do not affect the nature of the job.


  • Strong computer skills (Word, Excel, Databases, Powerpoint, Access)
  • Strong interpersonal and teamwork skills
  • Strong organizational and decision-making skills. Strong time-management skills and an ability to work autonomously.
  • An ability to adapt, to not only new procedures and policies, but new technology.
  • Customer service background
Conditions of Employment
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Bilingual preferred
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.