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Administrative Operations Senior Support Coordinator - 29589

Location: DORVAL, QC, Canada
Posting Start Date: Jun 7, 2022
Posting End Date: Jun 28, 2022

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Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Performs operational and/or administrative duties of a complex nature, using a variety of software applications. These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. Department : ACM / Union : IAM Clerical

Tasks and responsabilities

  • Analyze, design, format and produce creative high-quality documents, reports, etc.
  • Develop, prepare, and provide statistical reports
  • Monitor reports, investigate discrepancies
  • Receive, index and revise manuals or data
  • Compose, format and prepare correspondence
  • Recommend and assist in implementing improved methods and procedures
  • Assist with compilation of operating business plan
  • Tracking of employee movement & monitoring trends
  • Provide on-the-job training, direction, guidance, and assistance to other employees in The department.
  • Administer Collective Agreements
  • Comply with company policy,Collective Agreements and/or Government Regulations
  • Communicate training need & provide up to date information to training regarding recalls or new hire
  • Coordinate maintenance and up-keep of equipment and facilities.
  • First level trouble-shooter of hardware/software
  • Verify and process invoices, claims and/or expenses
  • Maintain monthly record of invoices paid or outstanding
  • Liaise with internal and external customers
  • Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
  • Arrange ground transportation for internal/external customers, e.g. taxis
  • Arrange travel and appointments
  • Plan, coordinate, and execute road shows, where travel may be required
  • Assist in coordinating various events throughout the cabin network
  • Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
  • Operate specific department/Company software programs
  • Task allocation may vary from one department to another
  • Develop and maintain schedules
  • Organize and prioritize workload to meet deadlines
  • Maintain confidentiality at all times
  • Organize and prioritize workload to meet deadlines
  • Works with minimal or no supervision
  • Maintain a high level of accuracy
  • May be required to perform other related duties which do not affect the nature of the job

In addition to the above, may be required to perform the Tasks and responsibilities as outlined in Assistant Coordinator and Coordinator Levels.

Qualifications

Education

  • High School graduation

Skills and knowledge

  • Good interpersonal skills
  • Excellent communication skills both written and verbal, as well as formatting and proofreading skills
  • Intermediate knowledge of Microsoft Office applications
  • Proficiency in spelling, punctuation and grammar
  • Aptitude for accuracy and detail
  • Aptitude for math

Experience

  • Minimum 3 years office experience

Specific requirements

  • Mandatory Covid-19 vaccination required
  • Some positions require the ability to take minutes
  • Some positions require Licenses, e.g. Driver’s, MOT, AVOP etc.
  • Some positions may require lifting and climbing.
  • Some positions may require shift work and/or work staggered starting and stopping times
  • Some positions may be exposed to weather conditions

Linguistic Requirements

Bilingual (English and French)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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