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Digital Procurement Systems Advisor - 29332

Location: DORVAL, QC, Canada
Posting Start Date: Aug 11, 2022
Posting End Date: Aug 18, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada, ranked among the top five most attractive companies to work for in Canada and recognized as one of Montreal’s Top Employers in 2022, a Digital Procurement Systems Advisor, to join our Strategic Procurement (SP) group. SP is comprised of several Category Management teams and a Procurement Center of Excellence (CoE). 

The successful candidate will be based at our headquarter in Montreal and report directly to the Manager, Procurement Platforms in CoE.

Air Canada is primarily using Ariba as its Source-to-Pay technology and requires on-going technological support and delivery of training. The successful candidate will be expected to translate a passion for learning and development into meaningful results by supporting the use of procurement technologies.


The candidate’s primary responsibility will be to provide on-going support of procurement technologies and will include:

Procurement system management and issue resolution

  • Being the subject matter expert (SME) of procurement systems
  • Being the main point of contact for procurement systems users and provide coaching to leverage users’ learnings and autonomy
  • Analyzing issues, troubleshooting, providing functional support, and communicating with appropriate stakeholders and resources
  • Creating Service and Enhancement Requests and managing the ticketing system
  • Providing reporting support to user groups
  • Other duties as required

Updates and Maintenance

  • Leading updates of master data for Source-to-Pay suites in coordination with ERP system, including assessing change impact and communications with stakeholders
  • Managing data extraction, transformation, and load activity to systems
  • Creating, updating forms and templates to increase and expand usage of existing systems’ features
  • Coordinating system updates with IT
  • Other duties as required

Upgrades and New Release/Platform Projects

  • Driving continuous improvements/technology enhancements with the objective to improve user experience, increase user adoption and simplify processes
  • Performing research and testing of existing but unused features or new releases and make recommendations to solution business needs
  • Conducting impact assessments and provide recommendations about integration of complementary systems or solutions
  • Gathering business requirements and lead design sessions to configure system to meet functional needs
  • Establishing configuration requirements, documenting technical steps, and implementing system changes to operationalize business 
  • Leading all pre-deployment testing activities to ensure enabled configurations meet design expectations
  • Leading regression testing to assess impact of new integrations and process changes; determining and applying appropriate actions to implement changes
  • Always ensuring alignment between Test and Production realm
  • Preparing and managing deployment activities including communication and rollout strategies
  • Collaborating with IT and Accounts Payable to manage updates of ERP master data
  • Other duties as required

User and Training support

  • Managing access rights, license consumptions and usage metrics
  • Creating training materials such as FAQs, self-service support materials
  • Organizing and delivering training for applicable platforms and tools
  • Supporting and ensuring Managing the coordination of on-going alignment and maintenance of self-service materials on the Intranet and procurement tools
  • Coordinating and delivering training as needed
  • Other duties as required

Reporting and Compliance 

  • Creating reports KPI metrics to measure adherence to system usage and other reports from the system as requested.
  • Participating in monthly operational Ariba Governance meetings and leverage resources such as Ariba SR team, BPC, Application maintenance team, to realize enhancements
  • Supporting the establishment and implementation of policies and procedures relating to the corporate-wide use of Ariba and other tools
  • Other duties as required


In addition to a University degree in a relevant field of study (business, supply chain, IT systems), the successful candidate will demonstrate: 
  • A strong entrepreneurial spirit and is an avid self-learner
  • Excellent organizational and communication skills
  • The ability to multi-task, work under pressure, and accommodate changing priorities
  • Full proficiency with Microsoft software (Word, Excel, and PowerPoint) is essential
  • Experience with Ariba or equivalent Source-to-Pay platform is an asset
  • Experience with configuring or the set-up of process flows and templates on procurement systems
  • An understanding of how data flows/fits within the procurement systems and external systems.
  • Knowledge of APIs, RPAs, AI as supporting capabilities
  • Agility in responding to the rapid evolution of the industry and of technology
  • The ability to learn new tools quickly from an administrator and end-user perspective
Due to the confidential nature of our work, a high degree of professionalism and discretion is required. Flexibility with work hours and occasional travel may also be necessary. 
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.