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Senior Instructional Designer - 26746

Location: MONTREAL, QC, Canada
Posting Start Date: Nov 24, 2021
Posting End Date: Dec 7, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Preferred location Montreal, but Toronto or Vancouver would be possible. 
You have a passion for supporting people growth and development and delighting employees with quality learning programs and opportunities to grow their skillsets, that meet their needs and all the little details that make up a great employee learning experience.  You have a proven track record in developing instructional strategies that support business needs in a flexible and fluid environment, often just in time is your trademark. You are confident and competent in managing multiple design projects using effective consultation skills with multiple stakeholders and coaching design sub teams in completing daily tasks.  
The Senior Instructional Designer, CCST is responsible for leading the design and development of learning programs that support business objectives and are aligned with Air Canada’s strategic ambition to become a global top ten airline in everything we do. Reporting to the Senior Corporate Customer Service Training Design Manager, this role within the People & Culture Branch will provide instructional expertise and guidance on assigned projects ensuring the development of engaging and innovative learning solutions.
  • Consult with business unit to achieve organizational learning objectives to support effective business outcomes
  • Apply instructional design models and learning theories to design effective learning programs
  • Ensure quality by adhering to sound adult learning principles
  • Select and incorporate technologies that support learning resources and assessments
  • Produce and /or guide subject matter experts in the design and development of learning programs
  • Choose appropriate learning strategies and media that support learning outcomes
  • Consult, guide, and project manage deliverables throughout the learning design phases and cycles while engaging with both internal and external stakeholders as required
  • Maintain broad industry knowledge and understanding of marketplace trends to develop best-in-class learning solutions
  • Support cross functional training team initiatives


  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
  • Master’s in Education or Educational Technology preferred
  • 5+ years of experience in a senior instructional design role 
  • 2+ years in learning consulting roles 
  • Certificate in project management or change management a definite asset
  • Willingness and ability to travel (x% of time)
  • Sound knowledge of learning models such as Addie and SAM 
  • Excellent oral & written communication skills in English (French is asset)
  • Excellent knowledge of technology required to enable effective online, leader-led, social, virtual, and mobile learning experiences
  • Ability to work under pressure, assess priorities and manage strict deadlines
  • Capable of offering creative designs for blended learning environments incorporating both synchronous and asynchronous options
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
  • French is a strong asset
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.