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Technical Support Specialist - 26570

Location: TORONTO, ON, Canada
Posting Start Date: Sep 10, 2021
Posting End Date: Sep 19, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Technical Support Specialist monitors and investigates recurring defects, provides technical support either remotely or on-site to AOG aircraft and recommends solutions to technical issues.

Key Functions & Accountabilities:
  • Conduct technical investigations of recurring chronic defects including obscure problems and rogue aircraft/systems and components.
  • Initiate Fleet Management Requests (FMRS) as required to address recurring defects.
  • Provide technical support/advice to Maintenance Operations Control, Line Maintenance and other departments on a daily basis, including “off-duty” hours when required.
  • Monitor “AOG” and “Out of Service” aircraft daily and assist as required.
  • Review operational delays proactively to preclude further disruptions. 
  • Initiate Maintenance Alerts as required.
  • Respond to investigation requests in support of our SMS.
  • Attend the Maintenance Review Board Meeting and actively participate.
  • Liaise with OEM representatives as required for support.
  • Support projects for aircraft entry into service and lease returns


  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
  • A valid AME ‘M’ license is essential.
  • An ACA with a Boeing, and Airbus endorsement is considered an asset.
  • An avionics background is also considered an asset.  
  • Ability to develop/write clear, concise technical descriptions, instructions, work programs, reports and correspondence including updating technical data systems.
  • Demonstrated strong interpersonal skills and ability to work well with others.
  • Strong sense of initiative in taking appropriate action and sound judgment.
  • Ability to deal effectively with internal/external customers.
  • Demonstrated leadership skills
  • Strong analytical and problem-solving skills
  • High energy level, self-starter and works well without direct supervision.
  • Technical post-secondary education and / or external / internal management development, an asset.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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