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ACM Application System Specialist - 25509

Location: TORONTO, ON, Canada
Posting Start Date: Jul 29, 2020
Posting End Date: Aug 5, 2020


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. 

The ACM Application System Specialist is responsible for providing support to Air Canada Maintenance (ACM) for IT applications used by the organization, specifically acting as a champion of TRAX. 

  • Act as the first point of contact for issue resolution as it pertains to TRAX and other relevant IT applications
  • Provide mentoring / training for new employees or existing employees as is required
  • Primary interface with IT organization for 2nd level support for issue resolution and to initiate system modifications
  • Develop and design IT training material.
  • Document issues and business requirements for system modifications to be submitted to IT organization for evaluation and disposition
  • Participate in the testing of new releases and fixes delivered from TRAX (and other systems) and provide acceptance and sign-off for their business area
  • Revise and document system procedures as required in support of changes in the business area
  • Participate in the development of business cases in support IT initiatives.


  • Experience in performing in the role of a Business Analyst, specifically documenting business requirements
  • Possess strong user knowledge of TRAX and other relevant IT system in the business area
  • Strongly familiar with the processes and procedure for maintenance, engineering and supply chain in an airline with specific specialization aligning with the supported business unit
  • Highly developed PC skills: Windows, Word, Excel, PowerPoint, MS Access, Visio, MS Project
  • Strong analytical/problem solving experience to deal with complex business problems
  • Proven ability to work well under pressure and with minimal supervision.
  • Strong organizational skills with an aptitude to juggle priorities to meet strict deadlines.
  • Sense of initiative, self-discipline and proactive thinking.
  • Strong interpersonal skills; must be a team player.
  • Proven ability to mentor and coach others
  • Flexibility and willingness to work extended hours, including week-ends as required.

Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.