Join our Talent Network

Learning Partner, Corporate Customer Service Training (CCST) Design -

Location: TORONTO, ON, Canada
Posting Start Date: Dec 2, 2019
Posting End Date: Dec 8, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

The Learning Partner, CCST Design is responsible for leading the design and development of learning programs that support business objectives and are aligned with Air Canada’s strategic ambition to become a global top ten airline in everything we do. Reporting to the Senior Manager, CCST Design, this role will provide instructional direction on assigned projects ensuring the development of engaging and innovative learning solutions.


  • Work in collaboration with Manager, CCST Design and stakeholders to determine performance needs, make recommendations and apply L&D design principles to build engaging learning programs that meet business objectives.

  • Lead project design teams through the instructional design process ensuring the delivery of work on time and within quality, scope and learning objective guidelines.

  • Set instructional direction for customized blended learning solutions, continuously improving and evolving our learning offerings for regulatory and non-regulatory programing.

  • Coach and mentor designers on various instructional technologies, including online, leader-led, social, virtual (AR &VR) and mobile learning experiences.

  • Develop and monitor appropriate measures to ensure learning programs are effective and in alignment with business objectives.

  • Manage the development of multiple initiatives/projects of varying degrees of complexity with competing timeframes.

  • Manage and recommend vendors when appropriate.

  • Maintain broad industry knowledge and understanding of marketplace trends to develop best-in-class learning solutions.

  • Support cross functional training team initiatives.

Primary location: Montreal, Toronto or Vancouver




  • University undergraduate degree in related business field (Adult Education certification is an asset)
  • Min 5 years of related business experience
  • Willingness and ability to travel (25% of time)
  • Demonstrated leadership capabilities in leading and motivating teams as a project leader 
  • Strong understanding of ID methodologies such as ADDIE (Analysis, Design, Development, Implementation, Evaluation)
  • Experience creating and presenting learning strategies and recommendations, comfortable presenting to varying levels of management 
  • Strong business acumen and demonstrated track record in collaborating with branch management to lead and implement training solutions, including knowledge of change management practices
  • Excellent knowledge of technology required to enable effective online, leader-led, social, virtual and mobile learning experiences
  • Ability to work under pressure, assess priorities and manage strict deadlines
  • Proven excellent written and verbal communication skills with various levels of employees, management and vendors


Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.