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Quality Assurance Manager -

Location: TORONTO, ON, Canada
Posting Start Date: Sep 16, 2019
Posting End Date: Sep 23, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

The Quality Assurance Manager is responsible to measure and report on the various services our customers receive to ensure they meet or exceed Air Canada expectations. The incumbent will be the “eyes and ears” of Air Canada and our customers by observing improvements and deficiencies in our service, bringing recommendations forward and implementing changes as required.

  • Audit a variety of services worldwide while ensuring a representative sample size, fair distribution and impartial observation.
  • Report collected results through data entry.
  • Share audit results with local management.
  • Understand Air Canada’s expectations of our suppliers - determine areas requiring improvements and adjust when and where possible.
  • Share audit results with suppliers, providing honest, unbiased and open communication on performance results.
  • Align auditing methods and processes with Quality Assurance peers, participate in developing performance targets, audit quality, requirements for new tools, etc..
  • Assist with special projects as required


  • Self-starter, customer-focused and results driven
  • Excellent communication skills, both verbal and written
  • Computer literate
  • Team player with strong ability to work independently
  • Analytical abilities for creative and innovative analysis and problem solving
  • Influence without authority
  • Ability to work under pressure
  • Flexibility to work irregular hours
  • Willingness to travel
  • Good knowledge of operations an asset 
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.