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Cargo Training Manager - 22801

Location: FRANKFURT, HE, Germany
Posting Start Date: Apr 24, 2019
Posting End Date: May 8, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

The Cargo Training Team is looking for a dynamic, proactive and motivated individual, who will use excellent communication and organizational skills to develop and deliver training programs. The scope also includes managing train-the-trainer sessions and station start-up activities.  Participation in station quality audits is also required. This position reports to the Training Delivery Manager.  


  • Deliver classroom-based training for all mandatory requirements 

  • Oversee and manage all e-learning to ensure 100% compliance 

  • Deliver all Air Canada operational system training (Weblynx, Smartload) 

  • Successfully complete Recognition of Firearms, Explosives & Incendiaries Instructor Course (RFX)

  • Research & Develop training material based on local requirements

  • Develop training strategies pertaining to training delivery for continuous improvement

  • Support the planning and acquisition of all local training supplies to support training plans while maximizing cost efficiencies.

  • Be a Brand Ambassador for Air Canada Cargo and promote its Corporate Values and Flight Path. 

  • Ensure efficient training delivery to fulfil Air Canada and Ground Handling companies’ contractual obligations.

  • Track and maintain all training programs and up-to-date modules, including related exams, bulletins and handouts 

  • Coordinate annual or recurrent training modules, to forecast optimal training delivery. 

  • Monitor and evaluate Corporate procedures on an ongoing basis to determine applicability and ensure their relevance prior to implementation. 

  • Communicate training delivery feedback on successes, failures, suggestions and suggest improvement or change where applicable

  • Redevelop corporate training as required to meet local/international requirements in conjunction with Cargo Training & Development

  • Oversee new employee induction and coordinate with Resource Planning Manager, Cargo & Human Resources

  • Assist auditors in local station audit

  • Support new GHA station openings & changeovers, as well as refreshers to meet Air Canada SOP as required

  • Set up new station procedures on-site together with required training in conjunction with Manager, Cargo Ground Handling

  • Work with GSA / GHA’s to provide instruction, procedural information and direction. Provide training as assigned 




  • Knowledge of Air Canada Cargo processes and systems
  • Must be willing to travel frequently
  • Flexible to adapt to schedule changes for on-site training delivery
  • Must demonstrate drive for excellence and commitment and ‘can do’ attitude
  • Must demonstrate flexibility and ability to think creatively in a challenging operational environment
  • Proven ability/ track record in managing multiple tasks, projects on a day-to-day basis
  • Strong leadership and people management skills
  • Strong commitment to teamwork and simultaneously be self-reliant
  • Proficiency in Powerpoint, Excel and Word is a requirement
  • Excellent verbal and written communication skills in English is required. Additional languages are an asset.
  • Ability to work under pressure and handle stressful situations efficiently
  • Sound knowledge of adult learning methodologies
  • High regard for safety
  • Excellent facilitation skills
  • Highly flexible and adaptable
  • Ability to work independently with minimal supervision
  • Previous experience in a training environment
  • Bachelor of Education or similar certification, a definite asset



Bilingual (English and German)
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.