Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
Reporting to the GM Cargo Service- Quebec and Atlantic Canada The Manager, Cargo Services is responsible for
the day to day management of the station including operational decisions and the overall coordination of activities to
safely deliver and improve the customer experience while achieving operational and financial objectives.
Responsible for safety in the day-to-day operations including interactions with suppliers, shippers etc.
Key Function & Accountabilities :
Responsible for the supervision of all warehouse and airside operational activities, ensuring the safety and security
of Cargo operations.
Supporting the stations with generating reactive and proactive safety reporting.
Accountable for conducting investigations on all safety related incidents or accidents.
Responsible for the day to day management of operations at the respective station. Work as per SMS and other
applicable authorities including a close partnership with airport safety.
Ensure Safety, Security and Service standards are observed, monitored and practiced consistently including the
application of the Emergency Response and Environmental Plans, and regulatory compliance.
Responsible for the management of SMS, and for the implementation and monitoring of corrective actions
addressing hazards and safety concerns for the area under their supervisions.
Conduct self-audits on regular basis. Where audit activities have revealed vulnerability, ensure proper identification
of root cause and implementation of corrective measures to address root cause as well as means to verify
Compliance with standards of IOSA, SMS and other applicable regulatory authorities. Assure the good
management of the cargo operation.
Allocate Cargo operations material, human & financial resources and policies for Air Canada to ensure safety and
security of operations
Retain the ownership of safety for the station. Where audit activities have revealed vulnerabilities, ensure
identification and addressing of root cause and implementation of corrective measures to address root cause.
Follow document retention guidelines Pub 100, Corporate Safety Management Manual, Chapter 2 and Chap 1 for
Responsibilities, Activities, Authority levels,
Provide leadership and guidance, set clear expectations, hold accountable Cargo Service Managers, Cargo
employees on the performance of duties and terminal activities.
Develop strategies, plans and processes to support business unit financial, service and safety goals.
Facilitate, interact with internal and external customers pertaining to Cargo requirements / issues in Montreal.
Understand commercial objectives and work collaboratively with Sales to achieve these objectives.
Responsible for, monitor and support, daily cargo operation.
Support Manager, Cargo Services in achieving business unit objectives.
Develop strategies and schedules for effective deployment of manpower and resources.
Define operational requirements with manpower and CSM group to establish shift requirements.
Re-deploy staff in conjunction with on duty CSM to meet service requirements.
Direct time loss & return to work programs.
Lead in identifying and resolving operational, service delivery and customer service issues.
Responsible for managing overall compliance with government regulatory requirements with immediate follow up
with non-compliance issues.
Follow up on loading irregularities with CSMs and Aircraft Services.
Monitor compliance with corporate SOP’s.
Influence and maintain cooperative working relationships with the Airports division & GSE departments.
Collaboration with the Aircraft Services department to correct service failures impacting cargo/customer services
and investigate cargo delays.
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.