Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
Reporting to: Cargo Customer Service Manager & Cargo Customer Sales & Service Coordinator – Operations
Location: Air Canada Cargo, Building 553, Shoreham Road East, London Heathrow Airport
Hours of work: The Operations Department is open 24 hours, 365 days per year; therefore shift work is applicable
This role is responsible for processing all Operational input processes and procedures for Import & Export Cargo, including liaising with Air Canada Cargo Customer Service Unit, Headquarter Departments, Warehouse personnel and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo.
Duties & Responsibilities
Accept, assign and process all aspects of Cargo, for Inbound and Outbound flights
Process Hazardous, Valuable, Live, Perishable shipments for Inbound & Outbound flights
Process all relevant paperwork for Inbound and Outbound flights, including CVEDs for perishable shipments
Receive and answer queries from Customers, Warehouse personnel, Toronto Load Department, HMRC, etc. as required
Process Rack & Bond checks and process Bad Order Reports
Process Customs failures, check weight shipments, missing Cargo, as required
Ensure status processing of Inbound & Outbound Cargo comply with agreed Customer Service levels
Liaise with Transport Companies to book and transport UK / EU destined Cargo
Liaise with Customer Service Unit for direction with priority allotments / bookings
Assist Cargo Reception Agent as required
Maintain British Aiport Authority Airside ID pass as required
Ensure compliance with ACU online training
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.