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Customer Service Agent - Part-Time - Frankfurt - 22535

Location: FRANKFURT, HE, Germany
Posting Start Date: Mar 6, 2019
Posting End Date: Mar 21, 2019

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Job Description

Description

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

 

Whether assisting our guests at check-in or gate locations, our Customer Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure.

 

This is a permanent, part-time position.

  • Conduct customer check-in.
  • Assist customers at the ticket desk
  • Handle customer queries at check-in, ticket desk and gate desk
  • Support guests with special needs
  • Assist pre-boarding guests and provide information on flight schedules and routes.
  • Act as Ground Hosts and Hostesses.

 

Qualifications

  • Strong customer focus gained through previous customer service experience.
  • Excellent interpersonal and communication skills combined with a strong commitment to teamwork.
  • Proven problem resolution skills and the ability to multi-task.
  • Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times.
  • Available for shift work - early mornings, evenings, weekends and statutory holidays.
  • High school diploma or academic equivalent.

 

LINGUISTIC REQUIREMENTS
 
Bilingual (English and German)
 
Diversity and Inclusion
 

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

 

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

 

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


 

 

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