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Cargo Agent - Frankfurt - 22223

Location: FRANKFURT, HE, Germany
Posting Start Date: Feb 1, 2019
Posting End Date: Feb 15, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


Support cargo operations and office administration requirements in Frankfurt

  • Prepare daily loading report for FRA flights
  • Accept dangerous goods for transport by Air Canada in accordance with Company, Transport Canada and Civil Aviation Administration of Germany regulations;
  • Manage station ULD inventories and liaise with Cargo Network Control YYZ to ensure that sufficient equipment is available in Frankfurt at all times to support both passenger and cargo operations;
  • Verify daily that shipments with onward connections are being flown as booked;
  • Shipment Tracing;
  • Booking ( in WebLynx );
  • Complete WebLynx entries for both inbound and outbound cargo, monitor/complete AMS/ACI entries, and ensure that customers provide all required AMS/ACI data in a timely and accurate fashion in accordance with regulatory and procedural requirements;
  • Implement load plan and coordinate with warehouse / ramp team to ensure best use of available space/weight for each flight;
  • Closely coordinate with ground handling staff (PACTL) to ensure ULD build-up and cargo staging has been done properly;
  • Ensure that all bookings have been done properly in WebLynx (ULD booking, minimum connection times, routing etc.);
  • Update customer profiles (updating alias names and addresses in WebLynx etc.).
  • Set up and maintain station files for all types of manifests, SITA messages, ground handlers’ (PACTL) warehouse reports, Air Canada handling reports, special handling documents, customs paperwork and all types of letters/document from customers.
  • Ensure that all Air Canada Cargo manuals are up to date.
  • Make WabLink entries. Monitor and coordinate ramp activities.
  • Answer enquiries from customers regarding cargo handling/packaging requirements and special services.
  • Answer enquiries from customers for shipment forwarding details.
  • Handle irregularities and operational disruptions.
  • Respond to airport authorities for any operational requirement / issues.
  • Coordinate with airport security authorities to ensure safety requirements are met.
  • Support core iSMS elements within AC Cargo’s operations in Frankfurt and provide assistance in related safety, quality assurance, environmental and security activities.
  • Act as a liaison between customers and AC Cargo’s claims department and provide assistance in claims investigations.
  • Maintain and arrange replenishment of the office’s forms, labels and stationery inventories.
  • Monitor the ULD build-up of high value / hi-tech product shipments to prevent incidents of pilferage while goods are within the cargo terminal facility.
  • Other duties that may be assigned from time to time.


  • High level of inter-personal skills to establish and maintain excellent relationships with internal/external customers as well as partners.
  • Good airfreight industry knowledge.
  • Two years related work experience
  • Good time management skills
  • Good knowledge of office automation tools (e.g. MS Office)
  • Driving license (preferable)
  • Fluent in English and German


Bilingual (English and German)
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.




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