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Key Account Manager - Downtown Toronto - 21735

Location: TORONTO CENTRAL, ON, Canada
Posting Start Date: Nov 29, 2018
Posting End Date: Dec 13, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


Reporting to the Director Sales, Eastern Canada, the Key Account Manager, has the overall responsibility for increasing Air Canada's market share and profitability of a defined group of local accounts. The Key Account Manager will be responsible for planning, establishing and implementing local sales strategies, goals and key performance indicators that support Air Canada's business objectives and revenue targets. The Key Account Manager will also ensure alignment with the overall objectives of the Sales Branch and the Sales Canada department.

  • Manage a defined group of local Travel Agency clients and be responsible for managing revenue relationships and conducting product and promotional sales presentations and updates
  • Interpret & analyze internal reports in order to identify areas of opportunity
  • Provide direction to client base on earning opportunities to strengthen the overall revenue relationship
  • Conduct regular Travel Agency clients’ performance reviews and identify areas of client underperformance to implement corrective measures
  • Implement a "business development" objective for Travel Agency clients into annual performance plans
  • Monitor, analyze and report on competitive industry activity and information 
  • Develop and establish client relationships to become the primary interface between Air Canada and your Travel Agency clients
  • Develop and maintain relationships with various industry associations, such as airports and tourism boards
  • Liaise with internal departments and branches to support corporate objectives
  • Provide representation at events as required


  • Bachelor degree in an appropriate field and/or a minimum of five (5) years of pertinent experience in a "client revenue management" environment
  • Strong interpersonal, communication and presentation skills
  • Leadership and decision-making skills
  • Strong negotiation skills
  • Results oriented
  • Ability to build strong relationships with both internal and external customers
  • Exceptional planning and organizational skills
  • Very strong analytical skills when dealing with complex data and industry information
  • Ability to cope with irregular or multiple work demands
  • Must be receptive to flexible work hours and travel expectations
  • Proficiency with PC Windows applications such as Word, Excel and PowerPoint



Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.