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Subscriber Services Analyst - Montreal - 21703

Location: DORVAL, QC, Canada
Posting Start Date: Jan 18, 2019
Posting End Date: Jan 23, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


The Subscriber Services Analyst is responsible for supporting the steady state end user experiences of Mobile Cellular devices.


Work with our support vendors to help resolve daily support issues, identifying technical roadblocks ahead of time, providing cost effective recommendations for migrations to new and improved services.

  • Review, analyse cellular usage reports.
  • Work in partnership with business units to effectively identify problems and find appropriate solutions to meet their mobile needs.
  • Constantly looking at reducing mobility cost and improving service.
  • Ensure mobile devices are delivered efficiently and meet the business requirements and expectations of the Air Canada users.
  • Provide direct input to the AC IT team on current and new mobile service .
  • Work with the members of the mobile vendor team to ensure timely and optimized delivery of mobile services.
  • Oversee the resolution of issues with the mobile vendor.
  • Be the prime point of contact for all cellular mobile issues and initiatives.
  • Support the IT team by managing the Mobile Device Management services (intune) and assisting with trouble-shooting as needed.
  • Responsible for writing communiqué and ‘how to’ documents
  • Be the key contact between service provider any mobile service requests.
  • Make recommendations on the adoption/improvement of new and existing processes.




  • A relevant University degree/technical certification (and/or relevant experience)
  • 2 to 5 years of experience in similar position
  • 2-5 years of experience working with Microsoft intune
  • Experience working with Soti MDM, an asset
  • Knowledge of Mobile Device Management (MDM) tools
  • Strong organizational skills
  • A self-starter with critical thinking, analytical approach, business acumen and decision making
  • A team player with excellent interpersonal skills and collaborative attitude
  • Should have a passion for service excellence
  • Organized




Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.





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