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E-Learning Manager - Toronto - 21522

Location: TORONTO, ON, Canada
Posting Start Date: Nov 7, 2018
Posting End Date: Nov 21, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


  • Reporting to the Manager, AQP, this position is primarily responsible for the oversight and administration of the Learning Management System (LMS). In addition, the support, implementation, delivery, and maintenance of e-learning content, assets, and other resources used for instructional functions deployed through the LMS. This position works in close partnership with stakeholders across Flight Operations and with external vendors.
  • Identify methods to improve productivity and growth via the use of the LMS.
  • Create LMS processes and standards for course and configuration management.
  • Develop and maintain process for LMS content deployment, course assignment, audience generation, quality assurance review of content, and other administrative processes as required.
  • Identify future strategic development opportunities for the LMS
  • Review, test, implement and deploy the LMS modules, including any updates and enhancements.
  • Manage day-to-day activities within the LMS including course and user management and enrollments.
  • Serve as primary support contact for internal end users and liaise with vendor to troubleshoot issues as required.
  • Serve as the primary content management resource by maintaining internal and external learning content in the LMS.
  • Provide technical and “how-to” support related to the LMS.
  • Work directly with vendor support to resolve escalated cases.
  • Generate and interpret system reports, generalize findings, and make recommendations for process and utilization improvements.
  • Serve as primary resource for the development of virtual simulation videos and the use of the respective tools (Example CAE’s VSim & Maestro platform).
  • Provide technical support and planning for integrations with SABA to/form other business software.
  • Manage Air Canada Rouge’s eLearning development, integration, LMS administration and quality assurance.
  • Serve as primary support for Flight Dispatch LMS integration and administration.
  • Negotiate eLearning Contracts as required to include defining the scope of the project.
  • Act as a liaison with Strategic Purchasing, Legal and executive management, implementation and Managing the full lifecycle of the projects.
  • Provide departmental support for selection and implementation of new LMS solutions as required.


  • Experience as an LMS Administrator or in a similar technical systems administration position. LMS management experience; preferred
  • Bachelor or advanced degree in training, education, web development or a related field. Degree in Graphic Communications, Computer Science and/or related field an asset
  • Certification within the Instructional Design, Instructional Technology, Adult Learning Theory, or related field an asset
  • Experience with graphic design and media development tools preferred (eg Photoshop, Illustrator, InDesign, Dreamweaver, flash html, java Script) for developing interactive online courses
  • Advanced Knowledge of SCORM, AICC, and/or xAPI eLearning standards
  • Learning content development using adult learning theory and design
  • Must have advanced knowledge of video production, editing and conversion to e-learning system.
  • The ability to troubleshoot and resolve technical issues
  • Excellent communication skills including written, verbal, listening, and presentation
  • Excellent interpersonal, consulting, problem solving, and analytical skills
  • A high level of organizational and time management skills
  • Flexibility in competently juggling competing priorities and changing expectations
  • Excellent customer service skills and responsive attitude; ability to respond quickly to support requests and prioritize them based on urgency.



Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.




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