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Operations IT Support Analyst - Toronto - 21534

Location: TORONTO, ON, Canada
Posting Start Date: Nov 6, 2018
Posting End Date: Nov 13, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


To provide overall system, application, communication and mobile technology support to the Operations Branch at Air Canada Airports, including the associated flying partners as required. This will include 24 x 7 x 365 on site support, at Toronto Pearson Airport. Assist with the implementation of technologies and communication tools supporting the Airline’s operations. Provide technological support to maximize operational integrity, performance and safety. In addition, act as the single point of contact representing Air Canada Operations IT for Major Incidents involving Air Canada operations and/or operational systems.

  • Responsible for the implementation and support of Airport operational applications and systems, including Air Canada provided mobile devices.
  • Responsible for day to day management of technologies, communication tools and devices in support of Air Canada Airport Operations.
  • Responsible for the change management process for Airports IT Systems and the coordination required with all other appropriate departments and vendors, including approval process.
  • Liaise with Ops IT Support Manager who is responsible for the tracking, approval, coordination and communication are changes related to critical operational systems and applications.
  • Provide support and guidance on the development of scripts and technical testing/integration for all new systems and/or changes to existing systems.
  • Participate in on-site testing/validations during Airport application deployments.
  • Create and maintain detailed documentation that enable users to access layer 5 (in-house) applications.
  • Manage risks associated with all scheduled hardware/software implementations.
  • Management and/or participation in the resolution of major incidents and/or system outages
  • Provide level 2 support and triage for all Air Canada areas at Airports, including Crew rooms, Maintenance offices, Ready Rooms and operational mobile devices, such as PDAs, iPads and Tablets
  • Maintain Airport Work Area Recovery and IT Contingency programs.
  • Work with Business SME’s on system stability issues and maintain availability within business requirements and SLA’s.
  • Liaise with Corporate IT and other departments to support operational integrity targets.
  • Liaise with Airport Authority to support Air Canada Applications at common use environments
  • Coordinate stability initiatives and with Air Canada support vendors.
  • Identify opportunities for improving critical operational system stability.


  • Strong knowledge of Air Canada information technology platforms and applications.
  • Strong knowledge of mobility strategies, tools, devices and functionality.
  • IT related education and/or technological background (programming, infrastructure management, etc.) an asset.
  • Excellent written and oral communications skills.
  • Ability to adjust to changing priorities that are driven by operational corporate requirements.
  • Ability to meet deadlines and work under extreme pressure and a sense of urgency.
  • Highly flexible and adaptable to a continually changing environment.
  • Strong ability to be self-starter, independent learner, and team player.
  • Ability to lead under urgent and high-pressure situations.
  • Ability to work in a team environment towards a common goal/objective.
  • Ability for shift work as required.



Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.




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