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Cargo Sales Agent - Frankfurt - 21003

Location: FRANKFURT, HE, Germany
Posting Start Date: Sep 21, 2018
Posting End Date: Sep 28, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


Support Cargo Sales and Cargo Customer Call Center requirements in Frankfurt

  • Accept dangerous goods for transport by Air Canada in accordance with Company, Transport Canada and Civil Aviation Administration of Germany regulations
  • Telephone sales- promote open capacity or new destinations
  • AWB entries
  • Actively promote special cargo such as AC Absolute, VAL, Pharma etc
  • Verify daily that shipments with onward connections are being flown as booked;
  • Truck ordering through WFG
  • Shipment Tracing;
  • Booking ( in WebLynx );
  • Complete WebLynx entries for outbound cargo, monitor/complete AMS/ACI entries, and ensure that customers provide all required AMS/ACI data in a timely and accurate fashion in accordance with regulatory and procedural requirements;
  • Implement load plan and coordinate with warehouse to ensure best use of available space/weight for each flight;
  • Ensure that all bookings have been done properly in WebLynx (ULD booking, minimum connection times, routing etc.);
  • Answer enquiries from customers regarding cargo handling/packaging requirements and special services.
  • Answer enquiries from customers for shipment forwarding details.
  • Handle irregularities and operational disruptions.
  • Monitor the ULD build-up of high value / hi-tech product shipments to prevent incidents of pilferage while goods are within the cargo terminal facility.
  • Other duties that may be assigned from time to time.


  • High level of inter-personal skills to establish and maintain excellent relationships with internal/external customers as well as partners.
  • Good airfreight industry knowledge.
  • Two years related work experience
  • Good time management skills
  • Good knowledge of office automation tools (e.g. MS Office)
  • Driving license (preferable)


Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.




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