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Document Manager - Montreal - 20679

Location: DORVAL, QC, Canada
Posting Start Date: Jul 3, 2018
Posting End Date: Jul 17, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Reporting to the Manager Document Management & Control, Flight Operations, this role will support the technical design, implementation and control of all document management processes and policies within the Operations Branch. This includes establishing processes to migrate source information, in various formats, into Air Canada manuals in an effective and efficient manner. The Document Manager will ensure, where possible, the standardization of document design and access while ensuring compliance with applicable IOSA and Transport Canada policies.

  • Define and manage, within the xDoc system, a standard set publishing styles needed to produce the manuals deployable to various end-user environments (e.g. PDF for print, xHTML for web).
  • Define new types of content ensuring proper alignment with previously implemented similar content types.
  • Work with the system developers to implement the required changes to the data structure and publishing stylesheets.
  • Define workflow requirements for all stages of manual revisions processing.
  • Work with the system developers to resolve any xDoc system bugs or issues.
  • Establish XML editing best practices guidelines to optimize standardization of all content editing within the Operations Branch.
  • Provide technical guidance to Content Data & Applications Specialists in processing content change requests and ensure complete tracking and control of all requested/applied changes.
  • Ensure that content change notification processes are established and functional, where needed, across all publications within our control, for any associated users.
  • Liaise with Transport Canada to ensure that workflows, which require regulatory approvals, are updated, effective and completed within the timelines of all revision cycles.
  • Liaise with Flight Technical and other Operations Branch customers to ensure that all publications are produced and distributed within the allotted timelines and made available to all employees as applicable.
  • Act as a project lead in the migration of all non-XML manuals to XML within the xDoc system.


  • Minimum High School Graduation Diploma.
  • Formal Training in Document Management to be completed within 3 months of appointment.
  • Formal Training in SMS to be completed within 3 months of appointment
  • Formal Training in Technical Writing an asset
  • Formal Training or Practical Experience with XML Schema, Transformation and StyleSheet/CSS design.
  • Formal Training in MS, Adobe or other similar Document Production software an asset
  • Previous management experience is preferred (within an operational branch). 
  • Aviation industry professional license, e.g. commercial pilot or flight engineer license, flight dispatcher certificate, AME license is an asset.
  • Aviation experience shall include in depth knowledge of daily airline/airport operating procedures and interdependence.
  • Knowledge of Canadian Aviation Regulations, ISO, IOSA, ICAO Annexes, FARs, Star Alliance Best Practices and JAR-Ops is an asset.
  • Previous experience in database management, trending, risk analysis is an asset.
  • Strong communication skills both orally and in writing. French is an asset.

Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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