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Customer Service Agent - Permanent Part-Time - Fredericton -

Location: FREDERICTON, NB, Canada
Posting Start Date: May 30, 2018
Posting End Date: Jun 30, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.



Air Canada, recently ranked Best Airline in North America, is currently looking for Customer Service Agents to join our ground handling team at the Fredericton Airport.



We are looking for result oriented, reliable and highly adaptable individuals that enjoy tackling various tasks in a team setting environment.  Whether handling baggage, operating equipment, or assisting our customers with their travels the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure, and that customer needs are met.

This is a permanent part-time position which can be scheduled up to a maximum of 32 hours per week. The starting salary is $18.36 /hour as per the collective agreement.


  • Conduct passenger check-in.
  • Prepare and issue tickets and boarding passes.
  • Handle passenger inquiries and assist pre-boarding and providing information on flight schedules and routes.
  • Drive and operate ramp-servicing vehicles and equipment.
  • Marshal or tow aircraft to gate positions for passenger boarding and deplaning and for loading and unloading of cargo and passenger baggage.
  • On-load/off-load cargo and passenger baggage.


  • Strong customer focus gained through previous customer service experience.
  • Available for shift work and irregular work hours- early mornings, evenings, weekends and statutory holidays.
  • Eligible to work in Canada.
  • Possess a valid driver’s license.
  • Available to travel and attend a 2 week initial full time mandatory training program off site.
  • Pass security clearance and obtain the Transport Canada security card.
  • Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
  • Willingness to work under various climatic conditions.
  • Capacity to work within strict timelines in order to maintain on-time departures while ensuring safety at all times.

Linguistic Requirements:


  • Bilingual (French/English) is required.


At Air Canada, we want to fly higher when it comes to employment equity. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.



Air Canada thanks all applicants for their interest, however, only those selected for interview will be contacted.