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Ground Support Equipment Manager - Toronto -

Location: TORONTO, ON, Canada
Posting Start Date: May 29, 2018
Posting End Date: Jun 12, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


The GSE Manager - YYZ is responsible for all operational aspects of Air Canada Ground Support Equipment operations in Toronto and Thunder Bay.

  • Plan, organize, manage and enhance local Air Canada Ground Support Equipment functions in Toronto and Thunder Bay.
  • Directs the activities of all local GSE personnel towards safe and effective performance.
  • Anticipate, identify and resolve service and operational problems with a results-oriented approach to performance.
  • Locally lead Air Canada GSE projects and initiatives, ensuring alignment and compliance with Air Canada GSE goals and objectives.
  • Locally lead Air Canada GSE communication processes with a focus on compliance, employee engagement and recognition.
  • Understand, interpret and communicate key performance indicators and associated local department results pertaining to operations, safety and customer service.
  • Conduct regular participatory team meetings and promote and participate in a satisfying, safe and productive work environment.
  • Accountable for managing local compliance with regulatory requirements. Ensures the local GSE department and locations operate in accordance with local, provincial, national and corporate safety and environmental standards and regulations. Immediate
  • follow-up on non-compliance issues.
  • Accountable for all departure delays attributed to Air Canada GSE and for personnel under direct jurisdiction to achieve targets.
  • Ensure local training activities meet Air Canada and departmental objectives and ensures local compliance with mandatory safety and regulatory training goals.
  • Identify, assess and develop short and long term local strategies for GSE growth, with a revenue focus.
  • Responsible for individual Performance Management, identification of developmental needs and management of under-performance through coaching, counseling and discipline.
  • Responsible for the effective deployment of people, facility, material and equipment resources.
  • Acts as primary, local vendor liaison with third-party parts and service suppliers.
  • Foster and maintain optimal Union relations and recognize the Union’s leadership.
  • Ensure that all policies and procedures, per the corporate manuals, guidelines and the Collective Agreement are followed and respected accordingly.
  • Identify, recommend and initiate enhancements and changes to processes and procedures to better support operational and service standards.
  • Coordinate and cooperate in the communication process with both internal/external customers and suppliers.
  • Participate in management team decision making pertaining to departmental matters (e.g.: operations, labour relations, safety).


  • Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.
  • Technical accreditation (relevant trade’s license/endorsements) an asset.
  • Very strong communication and organizational skills.
  • Self-starter with demonstrated strong interpersonal and problem solving skills.
  • Strong commitment to teamwork.
  • Ability to multitask in a fast-paced environment
  • A demonstrated ability to professionally provide direction and leadership to direct reports in a fast changing environment with emphasis on coaching, change management, motivating and resolving issues and differences effectively in a timely manner.
  • Strong focus on continuous improvement and achievement of objectives while maintaining positive and productive relationships both within and outside the work group.
  • Solid work planning skills, open to new concepts and process improvements.
  • Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and Ground Support Equipment computer applications.
  • Sound working knowledge and experienced in practical application of the Air Canada - IAM&AW collective agreement.
  • Knowledge of Air Canada airport operations an asset.
  • Ability to obtain Transport Canada airport security clearance.


Based on equal qualifications, preference will be given to bilingual candidates. 

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.