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Customer Service Agent - Cargo – Permanent Full Time - Boston -

Location: BOSTON, MA, United States
Posting Start Date: Jun 19, 2018
Posting End Date: Jun 26, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Hourly Rate of $13.40/Hr

Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.
  • Receive and answer enquiries from the public, other airlines, agencies and Company employees. Receive, deliver and process cargo, mail and Comat. 
  • Physically handle Cargo/Mail/Comat manually or by machine (e.g. Fork lift) . 
  • Pick up or take delivery of and sign receipt for Aircraft spare parts from other carriers to be used on Company aircraft. 
  • Drive Company vehicles. 
  • Compute cargo rates and tariffs, book shipments and provide Customers with relevant information including Customs requirements Handle and account for cash/documents in accordance with Company regulations. 
  • Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements. 
  • Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations. 
  • In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests. 
  • Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures. Ensure that all necessary supplies and material are on hand in sufficient quantity. 
  • Collect and compile statistical data. - Investigate damaged or incomplete shipments and complete bad order report as required.


  • Must have an ability to use tact, good judgement and initiative.
  • Must be capable of expressing self in a clear and pleasant manner. 
  • Ability to work under pressure with a minimum of supervision. 
  • Must, after training, be able to use the Company's automated Cargo tracking and accounting system. Must wear Company uniform as prescribed and conform to Company Grooming standard. 
  • Must posses a valid drivers license Must be able to operate Company vehicles and machinery. 
  • Must be able to stand or sit for extended periods of time. 
  • Must be able to lift seventy (70) lbs unaided. 
  • Must maintain an acceptable attendance record. 

While on duty MUST wear safety shoes as described in Company regulations.
Required to wear Company provided hearing protection while working in designated high noise areas


Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we want to fly higher when it comes to employment equity. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.